Policy Billing Representative

Job Description

Job Description

Policy Billing Representative – Lansing, MI
Pay: $17.00/HR
Location: Lansing, MI
Schedule: Flexible hours between 8:00 AM and 6:00 PM
Do you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise.
Key Responsibilities:

• Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity.
• Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines.
• Reconcile accounts to troubleshoot discrepancies and provide accurate account histories.
• Interpret and analyze premium billing data to resolve complex issues.
• Process pay-by-phone transactions to expedite posting and ensure accuracy.
• Approve and manage pay plan changes and manual billing exceptions.
• Communicate professionally through correspondence, resolving customer complaints and inquiries.
• Coordinate payment adjustments and allocations for accurate financial records.
• Perform high-level account reconciliations across various billing platforms.
• Collaborate with internal teams on audits, upgrades, and special projects.

• High school diploma or GED required; Associate’s degree in Accounting, Finance, Business, or related field preferred.

• 2+ years of customer service experience in billing, finance, or insurance, or
• Bachelor’s degree with at least 1 year of related experience.

• Strong customer service skills, both written and verbal.
• Experience with multi-line phone systems.
• Proficiency in Microsoft Excel and financial systems.
• Analytical and problem-solving skills with attention to detail.
• Ability to manage priorities in a fast-paced environment.

• Pay: Competitive at $17.00 per hour.
• Schedule: Flexible work hours between 8:00 AM and 6:00 PM.
• Growth Opportunities: Build your career in a supportive, professional workplace.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week