Shift Leader

Job Description

Job Description

Position Description: Job Title: Zestia Shift LeadPay: $15.00 - $18.00 per hourCompany DetailsWe’re happiest when we’re sharing our food, our culture, our vibes, with others. And we couldn’t do that without every one of our Zestia Crew members. We emphasize supporting our crew members in all aspects of their lives, including (especially) with their passions and pursuits outside the workplace. Our team likes to get out in the world and do things. Eager to experience a new excursion or pursuit? We’re all ears.Zestia Greek Street Food is hiring. ARE YOU READY TO JOIN THE TEAM? We have opportunities as a Shift Lead. You would be responsible for creating exceptional guest experiences for each customer, every time they walk through our doors. From greeting guests with genuine passion, to teaching customers about our menu and customizing it for their personal preferences, to preparing top quality food in our open kitchens.LocationClinton Township16656 19 Mile RdClinton Township, MI 480385863153090SalaryHourly $15 - $18.00 an hour (plus tips)Part-Time & Full-TimeDay shift, night shift & weekends availableWe we’re looking forWe take pride in our exceptional customer service and its up to each of our team members to create a friendly atmosphere that customers expect and enjoy. We’re always looking for passionate and enthusiastic people to join our team.Position SummaryThe Shift Leader is responsible for leading daily restaurant operations during assigned shifts while delivering exceptional customer service, maintaining food quality and safety standards, and supporting team members in achieving operational goals. This role serves as the primary leader on duty, ensuring a clean, efficient, and guest-focused environment.Key Responsibilities-Lead and supervise crew members during assigned shifts.-Ensure outstanding customer service and resolve guest concerns promptly and professionally.-Open and close the restaurant according to company procedures.-Monitor food preparation to ensure quality, consistency, and food safety standards are met.-Maintain cleanliness, sanitation, and organization throughout the restaurant.-Delegate tasks, coach employees, and provide real-time feedback to improve performance.-Train new team members on company policies, procedures, and customer service expectations.-Monitor labor, productivity, and speed of service to meet operational goals.-Handle cash management, including register reconciliation, deposits, and inventory controls.-Maintain adequate inventory levels and communicate supply needs to management.-Ensure compliance with health department regulations, safety standards, and company policies.Qualifications -High school diploma or equivalent preferred.-1–2 years of experience in a quick-service restaurant or food service environment preferred.-Previous leadership or supervisory experience preferred.-Strong communication and interpersonal skills.-Ability to work in a fast-paced environment while maintaining attention to detail.-Basic math and cash-handling skills.-Flexible schedule, including evenings, weekends.-Ability to stand for extended periods and lift up to 50 pounds.Preferred Skills-Strong leadership and team-building abilities.-Excellent customer service and conflict resolution skills.-Dependable, organized, and self-motivated.-Ability to multitask and prioritize effectively.-Knowledge of food safety and sanitation procedures.Shift: Day shift Evening shift Night shiftBenefitsPaid trainingFlexible schedulingOpportunities for advancementEmployee meal discountsSuccess in This RoleA successful Shift Leader leads by example, motivates the team, ensures smooth restaurant operations, consistently delivers an outstanding guest experience, and helps the restaurant achieve operational goals. $17.00 - $20.00 Hourly