Quality Control Analyst
- Perform testing of new and enhanced software as assigned by Quality Control management. Document test procedures and results as required by the Software Development Life Cycle (SDLC) and CU*Answers Programming and Development Standards and Guidelines.
- Analyze problem Logs reported by clients and assist Technical Resources leadership in ensuring follow-up coordination, testing and validation.
- Collaborate with cross-functional teams to understand product requirements and business processes.
- Gain subject matter expertise in our products and provide insights to enhance test coverage.
- Participate in project review presentations, software alpha and beta initiatives, and domain related interactions with stakeholders at all levels of our software lifecycle (frontline staff to CEOs).
- Support Documentation efforts as needed, including documenting software changes and testing procedures.
- Maintain a positive contribution as a member of the Technical Resources Team, and complete all tasks assigned by management to meet team objectives.
- Exercise extensive independent judgment to assess complex situations, analyze information, and make decisions that align with organizational goals.
- Manage multiple priorities effectively, demonstrating discretion and sound decision-making across all responsibilities.
- Perform additional duties as assigned to support organizational goals and evolving business needs.
- Two-year degree in IT related field or equivalent work experience is required. Equivalent experience would be at least 1-2 years of working experience in quality control.
- Experience and comfort working with computer software; ability to learn and explore new software independently.
- Excellent verbal and written communication skills.
- Thoroughness, excellent attention to detail, and good problem-solving skills.
- Ability to work independently and initiate projects with minimal supervision
- Ability to use discretion when dealing with sensitive or confidential data.
- Demonstrated experience in manual software testing.
- Experience with the CU*Answers core software system.
- Familiarity with credit union operations, regulation and procedures, accounting and balancing functions
- Excellent verbal and written communication skills.
- Ability to deal with external clients as well as internal staff.
- Excellent attention to detail and accuracy.
- Ability to use discretion when dealing with sensitive or confidential data.
- Ability to work effectively with other CU*Answers teams.
- Ability to operate telephone, photocopier, fax machines and PC workstation.
- Regular and predictable attendance.
- Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.
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