Customer Relations Representative - State Farm Agent Team Member

Kandiss Ecton - State Farm Agent
Ferndale, MI

Job Description

Job Description

Benefits:

  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
About our Agency

Now in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelors degree in Clinical Laboratory Science and a decade of experience in the ER of a Level 1 Trauma Center. While she once witnessed the limitations of her teams ability to help patients, Kandiss now dedicates herself to helping customers proactively protect against the unexpected.

Our team of nine spans two locations, providing high-quality service and meaningful support. We are also deeply involved in our communityproud sponsors of the Detroit Youth Choirs annual shows and active contributors to local initiatives. Kandiss serves on the Board of Trustees for Gift of Life Michigan and is a Founding Board Member of the Michigan Black Business Alliance.

If youre looking to join a purpose-driven agency that values community impact and team collaboration, wed love to have you with us!

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Kandiss Ecton - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.
QUALIFICATIONS:

  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer
Posted 2026-04-11

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