Front Desk Receptionist

Job Description

Job Description

We are seeking a professional, highly organized, and patient-focused Front Desk Receptionist to join our fast-paced oral surgery practice. The ideal candidate demonstrates strong multi-tasking abilities, strong communication skills, excellent attention to detail, and the ability to maintain a calm, composed demeanor in a busy clinical environment. This role requires the ability to handle multiple responsibilities efficiently. As the first point of contact for patients, this individual will ensure a welcoming and efficient check-in and check-out process while accurately managing data entry, a multi-line phone system, appointment scheduling, patient records, financial transactions, and coordination of daily patient flow.

Key Reponsibilities

Patient Check-In

• Greet patients warmly and professionally upon arrival
• Verify patient demographic and insurance information
• Collect required forms, referrals, and identification
• Confirm scheduled procedures and update electronic health records (EHR)
• Maintain patient confidentiality in compliance with HIPAA regulations

Patient Check-Out

• Review completed treatment notes and confirm next steps in patient treatment
• Schedule follow-up appointments and post-operative visits
• Collect co-pays, deductibles, and outstanding balances
• Provide receipts and explain payment policies clearly
• Provide treatment plans and associate fees to patients

Administrative Duties

• Answer multi-line phone system and respond to patient inquiries
• Schedule and confirm appointments
• Verify insurance eligibility and benefits
• Manage daily patient flow to minimize wait times
• Maintain organized front desk and reception area
• Assist with scanning, filing, and record management
• Communicate effectively with clinical and administrative team members