Member Relationship Specialist

Job Description

Job Description

Description:

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.
InTouch is a not-for profit community credit union with branches in three states: Texas, Nevada, and Michigan. We have served over 86,000 members across the country as well as more than 20 countries around the world for more than 50 years. InTouch is seeking to fill our full-time Member Relationship Specialist role to join our growing and dynamic Branch Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and InTouch Credit Union.
Pay Range

• Our ideal candidate will make $22.28 to $23.51 for this role.

Education

• High school degree or equivalent

Experience

• A minimum two (2) years of sales and service experience in a retail or financial institution environment, required.
• Experience utilizing digital banking tools required.

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.

What You’ll Need:

• Required Availability: Monday–Friday, 8:15am–5:15pm with Rotating Saturdays, 8:30am–12:45pm. Number of Saturdays worked may increase based on business needs.
• Ability to make personal connections, engage with and educate members, ask open-ended questions and use active listening skills to establish trust and build lasting member relationships.
• Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
• Knowledge of digital banking solutions and technology-enabled services.
• Demonstrative experience to meet and exceed sales goals.
• Demonstrate excellent communication skills, both in-person and across digital platforms.
• Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.