Bankruptcy and Probate Specialist I
- Initiates internal bankruptcy processes and procedures for new bankruptcy filings
- Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment.
- Submit claims to courts for inclusion in the estate and probate process.
- Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries.
- Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level.
- Identify and escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program
- Conducts research including but not limited to: title searches, , statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions.
- Responsible for entering client information and account status updates via the appropriate Bank systems to ensure accuracy of information and bank compliance with bankruptcy regulations.
- Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks
- Advises outside vendor to proceed with litigation on escalated issues, when evidenced necessary
- Additional responsibilities as assigned SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High School Diploma required.
- Minimum one year customer service, bankruptcy, or probate related field in a call center
- Strong analytical, organizational, and detail orientation.
- Ability to prioritize and manage multiple tasks in a fast-paced team environment.
- Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
- Strong oral and written communication skills
- Ability to meet department commitments with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, and overall job performance
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