Customer Accounts Specialist I

This is a full-time, hybrid position. Pay is $20.24/hr

SUMMARY: Responsible for ensuring excellent responsiveness to customer inquiries regarding payment, insurance, membership and/or general information.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following:

• Medical, dental and vision insurance
• Paid time off - two weeks of vacation time within your first year
• Tuition assistance for EMT and Paramedic schooling
• Free continuing education classes
• Life Insurance that is free coverage up to $40,000 for an associate.
  • Additional coverage is available.
• Flexible spending accounts for medical and child care
• Long term and short term disability insurance
• 401k retirement plan
• Length of Service Bonus'
• Free vaccinations
• Uniforms are provided and an annual boot allowance
• Associate Assistance Program with free counseling sessions for associates and their family members
• Wellness Activities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure daily customer happiness
• Serves as part of a Customer Service team within the Life EMS Customer Support Center and is responsible for ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer inquiries.
• Performs customer service activities, such as, handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process .
• Demonstrates a high level of knowledge in regard to company products and services provided by Life EMS to answer questions effectively and while providing any troubleshooting needed.
• Providing year round support to existing Lifecare+ members along with answering inquiries for those interested in joining the Lifecare+ membership.
• Performs communication and follow-up processes related to customer service and ensures such activities are submitted timely, tracked, trended, and reported to key stakeholders.

• Must follow HIPAA guidelines at all times to protect customer PHI.

• Other projects and duties as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• Must have a high school diploma or G.E.D.
• Must have a minimum of one year of previous customer service experience in the medical field.
• Ability to type 40 WPM.
• Excellent phone etiquette.
• Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
• Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment
• Must demonstrate positive, respectful behavior in dealing with people at all levels.
• Must be interviewed by a Life EMS designee.

PHYSICAL DEMANDS: While performing the duties of this job, the associate is occasionally required to stand;
walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs;
balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.