Service Delivery Engineer

About Us:

Contemporary Amperex Technology Kentucky LLC (CATK) is a U.S. subsidiary of Contemporary Amperex Technology Co., Limited (CATL), a global leader in the research, development and manufacturing of advanced electric vehicle and energy storage batteries. CATK plays a pivotal role in advancing electric mobility, strengthening energy resilience, fostering innovation, and building strategic partnerships to support market development across the United States.

Our Vision:

To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees.

Key Responsibility:

1.Market Operations & Fault Handling: Maintain customer relations for commercial vehicles within the assigned region; collect customer files; communicate and handle production and assembly issues; assist with on-site fault troubleshooting; liaise with OEMs for responsibility determination; communicate company technical solutions.

2.Market Coordination: Monitor spare parts allocation and delivery progress for commercial vehicles in the assigned region; assign and coordinate tasks and resources; explain customer impact due to missing parts and verify parts availability; coordinate tools and equipment; communicate and sign after-sales and warranty agreements.

3.Cross-Department Support: Align BMS technical information and on-site personnel for commercial vehicles within the region; assist QA in fault investigation; handle on-site resource request forms and provide technical guidance; support commissioning and sorting processes.

4.Training Activities: Conduct OEM training, end-customer training, and internal company training; provide training on task allocation for service stations.

Daily Work Order Handling: Issue out-of-warranty appraisal forms, work orders, requests, and alerts for commercial vehicles in the assigned region; create and review on-site maintenance work orders; audit low-capacity data; review live battery replacement emails; review live battery GSS allocation.

5.Value-Added Services: Promote battery replacement extensions and warranties; CTP repair business; maintenance services; recycling services; training and education services; liaison for agency services; collect value-added business leads.

6.Special Dealer Station Setup: Coordinate requirements for commercial vehicle dealer stations in the assigned region; follow up on construction progress; assist with acceptance; provide guidance for all business operations post-acceptance.

7.Service Station Guidance: Supervise on-site maintenance quality at commercial vehicle service stations; provide technical guidance and support for complex cases; assist with spare parts queries, program queries, upper-level system queries; check SBOM tables and schematics.

“99” Incident Handling: Manage 99-type incidents for commercial vehicles within the assigned region.

Preferred Qualifications:

1.Bachelor’s degree or above, preferably in Automotive Engineering, Automation, Electrical, Electronics, or related fields.

2.Must have proficiency in at least one of the following: electrical principles, mechanical structures, BMS, or vehicle applications; and be at least familiar with BMS message analysis and 8D fault analysis.

3.Over 3 years of work experience; experience in technical support for automotive manufacturers or new energy suppliers is preferred, and candidates with direct project management experience are highly desirable.

Work Environment & Physical Requirements

1. Regular, predictable on-site attendance is an essential function of this role.
2. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.
3. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation.
4. Ability to work in varied environments, including offices, industrial, and construction settings.
5. Willingness to travel to other job sites as business needs require.
6. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compensation & Benefits

1. Competitive salary commensurate with experience and qualifications.
2. Comprehensive benefits package, including medical, dental, and vision coverage.
3. 401(k) retirement plan with company match.
4. Paid time off and company holidays.
5. Professional development and growth opportunities.

Equal Employment Opportunity

CATK is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Employment Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATK reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATK is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Export Control & Data Security Compliance

This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.