Second Shift Service Writer
At Wieland International, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Wieland International is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our stores throughout the years. Available Benefits * Medical, Dental & Vision Insurance * 401K Plan + Match * Vacation * Short/Long Term Disability * Growth opportunities * Paid Training * Appreciation Lunches * Family owned and operated * Long term job security * Health and wellness * Discounts on products and services Responsibilities * Identifies truck problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions * Develops estimates by costing materials, supplies, labor; and calculating customer’s payment, including deductibles * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system * Maintains truck records by recording problems and corrective actions planned * Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications * Assists parts department in getting parts for technicians in the shop
- Prepares invoices for walk in parts customers and RepairLink customers
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