Control Tower Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Auburn Hills, University Drive

Division: Road
Job Posting Title: Control Tower Specialist
Time Type: Full Time

Mid Shift 1PM-10 PM Monday Through Friday

Summary

The DSV Control Tower Specialist is responsible for coordinating and managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. You will work closely with vendors, LSP (logistics service providers), suppliers, and internal DSV team members to ensure customers service request are fulfilled in a timely manner. You will be responsible for tracking shipments, load planning, managing inventory levels, resolving and escalating issues related to the logistics operations of your assigned account(s).

Duties and Responsibilities

• Works closely with team members to meet or exceed all customer service requirements.

• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
• Track shipments and manage inventory levels.
• Executes Load planning and optimization strategy.
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.

• Develops and maintains positive customer relationships.
• Ensures the attainment of applicable key factors.
• Responsible for accurate data capture and system entry.
• Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
• Utilizes the quality process to resolve customer service and vendor issues.
• Assists with new account start-ups.
• Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
• Performs other duties as needed
• Project work as required.

Educational background / Work experience

• 2 years’ experience in a logistics, customer service or related field.
• High School Diploma or GED preferred

Language skills

• English (reading, writing and verbal)

Computer Literacy

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Mathematical Skills

• General mathematics skills

Other Skills

• Excellent interpersonal communication with the ability to adapt to and work within a team environment.
• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Able to work flexible hours when required.
• Willing to make and meet commitments.
• Knowledge of transportation regulations and customs requirements
• Experience using transportation management software is a plus

For this position, the expected base pay is: $20- $27/ Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn , Facebook and Twitter .

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected] .