Service Technician

Job Description

Job Description

Position Title: Service Technician

Department: Service

Location: Grandville, MI (Travel Required – Domestic & International)

Reports To: Service Team Leader

At Multiax Technologies, we don’t just build machines we build partnerships. Our CNC routers are custom engineered for some of the most demanding manufacturing environments in the world. We’re looking for a hands-on, resourceful, and customer-focused Service Technician who can help us deliver on our promise of reliability, performance, and support.

This is more than a maintenance or a technician job. It’s about becoming a trusted technical expert and customer advocate someone who takes pride in solving problems, getting machines running, and helping customers succeed.

Who You Are

You’re the person others call when something needs fixing. You’re not afraid to roll up your sleeves, dive into electrical diagrams, diagnose a servo issue, or stay late to get a machine back online. You're curious, driven, and calm under pressure.

You thrive in the field, enjoy working independently, and take ownership of your work. Most importantly, you know that great service keeps customers coming back—and you're proud to be the face of a company that delivers on its promises.

Key Responsibilities:

1. Installation and Commissioning

· Perform on-site installation of CNC router systems, including mechanical setup, electrical connections, software configuration, and calibration.

· Conduct initial machine testing and performance.

· Provide training and handover documentation to customers on proper operation and safety procedures.

2. Preventive and Corrective Maintenance

· Conduct routine inspections and preventive maintenance tasks.

· Diagnose and repair mechanical, electrical, pneumatic, and software-related issues.

· Document service trips and maintenance records accurately.

3. Troubleshooting and Repairs

· Analyze system faults remotely or on-site using diagnostic tools and software.

· Replace or repair faulty components, including drives, spindles, servos, control panels, ball screws, bearings, ETC...

· Coordinate with engineering or manufacturing teams to resolve complex issues.

4. Customer Support

· Provide technical support via phone, email, or remote desktop platforms.

· Offer advice and recommendations for machine upgrades, retrofits, or process optimization.

· Maintain a high level of customer satisfaction through professional communication and support.

5. Documentation and Reporting

· Complete clear, detailed service reports after every job.

· Track time, travel, labor, and parts used for every service call.

· Maintain accurate service history for each machine.

Skills & Qualifications:

· 2+ years of experience servicing CNC machinery (preferably routers or similar equipment).

· Strong knowledge of CNC controls Osai, Fanuc, Siemens, ETC.

· Experience with CAD/CAM software and CNC programming is a plus.

· Ability to read mechanical drawings, electrical schematics, and pneumatic diagrams.

· Proficient in troubleshooting servos, drives, and HMI systems.

· Excellent communication, customer service, and time management skills.

· Willingness to travel frequently (domestic and international)

What We Offer

· Competitive compensation and travel per diem

· Access to cutting-edge CNC technology and custom machines

· Tight-knit, supportive team environment

· Opportunity to grow your skillset and advance into senior technical or leadership roles

· Direct exposure to exciting industries: aerospace, composites, marine, door manufacturing, and more

At Multiax Technologies, our core values of innovation, customer focus, and collaboration drive everything we do. We are dedicated to pioneering advanced multi-axis CNC machining solutions, continually pushing the boundaries of technology to meet the evolving needs of our clients. Our customer-centric approach ensures that we prioritize your unique requirements, delivering tailored solutions that enhance productivity and performance. Through close collaboration with our clients and partners, we foster a cooperative environment where ideas and expertise are shared, resulting in superior products and services. Multiax Technologies is committed to being your trusted partner in achieving precision, efficiency, and success in your manufacturing endeavors.
The Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.

Company Description

At Multiax Technologies, our core values of innovation, customer focus, and collaboration drive everything we do. We are dedicated to pioneering advanced multi-axis CNC machining solutions, continually pushing the boundaries of technology to meet the evolving needs of our clients. Our customer-centric approach ensures that we prioritize your unique requirements, delivering tailored solutions that enhance productivity and performance. Through close collaboration with our clients and partners, we foster a cooperative environment where ideas and expertise are shared, resulting in superior products and services. Multiax Technologies is committed to being your trusted partner in achieving precision, efficiency, and success in your manufacturing endeavors.\r\nThe Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.