Customer Support Assistant
- Respond promptly to customer inquiries via phone, email, and internal ticketing systems
- Resolve product or service problems by clarifying the customer’s complaint and determining the best solution
- Document all interactions accurately in the customer support database
- Collaborate with internal teams to escalate complex issues when necessary
- Maintain a high level of professionalism and empathy in all customer interactions
- Assist in creating help documentation and process improvements
- Competitive salary
- Opportunities for career growth and advancement
- Collaborative and supportive team environment
- Paid time off and holidays
- Health, dental, and vision insurance
- Dynamic and collaborative work environment
- Access to training and professional development programs
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