Customer Support Assistant

BeloForm Craft
Grand Rapids, MI
Job Description

**Job Description**

We are seeking a dedicated and detail-oriented **Customer Support Assistant** to join our team in Grand Rapids. The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across all communication channels.

**Responsibilities**

  • Respond promptly to customer inquiries via phone, email, and internal ticketing systems
  • Resolve product or service problems by clarifying the customer’s complaint and determining the best solution
  • Document all interactions accurately in the customer support database
  • Collaborate with internal teams to escalate complex issues when necessary
  • Maintain a high level of professionalism and empathy in all customer interactions
  • Assist in creating help documentation and process improvements

Additional Information

**Benefits**

  • Competitive salary
  • Opportunities for career growth and advancement
  • Collaborative and supportive team environment
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • Dynamic and collaborative work environment
  • Access to training and professional development programs
Posted 2025-07-31

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