Beertender

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Atwater Brewery in Detroit is seeking dedicated, driven individuals to join our Front of House team.

Customer Service

• Deliver exceptional customer service to all patrons, first and foremost.
• Greet customers promptly and courteously.
• Serve customers in a timely manner that meets/exceeds their expectations.
• Make connections and form relationships with patrons.
• Educate guests on our beer portfolio and brand history, as well as our company culture.
• Discover and respond to customer needs and questions.
• Guide patrons in selecting Atwater beers, using beer style and flavor knowledge to suggestively sell product based on guest interactions.
• Pour beverages efficiently and be mindful of waste.
• Provide a brewery overview to customers in compliance with state issued tour guidelines.
• Handle complaints and/or concerns of guests promptly and tactfully. This includes providing updates to the Taproom Manager and/or including when appropriately.
• Ensure lawful compliance and safety by making sure all customers consuming alcohol are of legal drinking age.
• Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Operations

• Set up and clean up taproom operations and special events thoroughly and keep robust clean logs daily.
• Maintain clean glassware through proper wash, rinse, and sanitize techniques.
• Stock beer and retail merchandise in the taproom.
• Ensure proper payment for all sales are collected and that the team of servers perform transaction handling procedures accurately.
• Promote the sale of beer and non-beer products, including merchandise, sold in the taproom and promote Atwater, the specials and upcoming events.
• Assist the Taproom Manager with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages.
• Ensure the point-of-sale and draft systems are operating optimally at all times.
• Report all equipment problems, bar maintenance issues, violations or substandard practices to the
• Notify Taproom Manager immediately upon encountering a problem.
• Attend brewery staff meetings, as required.
• Communicate with taproom staff and management to ensure guest satisfaction.

Other Duties

• Represent Atwater and its brands in a professional and positive manner at all times, both inside and outside the brewery.
• Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site.
• Demonstrate pride in serving the community and providing extraordinary customer experiences.
• Comply with all company policies and procedures, as a condition of employment.
• Perform all other job duties and functions that may be assigned.
• Atwater reserves the right to change duties, responsibilities and activities at any time.

Job Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Possesses a TIPS certification or commits to obtaining one prior to starting the position.

Experience

• Previous bartending/beertending experience required.
• Brewery experience preferred.
• Prior customer service or retail sales experience in the food or beverage industry a plus.

Other Credentials

• Must be at least 21 years of age and have proof of eligibility to work in the United States.