Member Services Representative

Member Services Representative

Locations:

• Rockford, MI
• Kentwoood, MI

(Branches are approximately 10 miles apart; candidates may support both as needed.)

Schedule: Monday–Friday, 8:45 AM – 5:15 PM

Employment Type: 6-Month Contract-to-Hire

Work Environment: Onsite (Branch Banking)

Overview

We are hiring Member Services Representatives (Tellers) for three branch locations in the West Michigan area. This role is ideal for individuals who are passionate about delivering exceptional customer service, maintaining accuracy in financial transactions, and creating a positive in-branch experience.

You will serve as a key front-line contact, assisting customers with transactions, answering questions, and providing information on products and services while ensuring efficient daily branch operations.

Key Responsibilities

Customer Service & Member Support

• Provide friendly, professional, and solution-oriented service to customers
• Assist with inquiries, account questions, and service requests
• Educate customers on available financial products and services, including:
  • Basic loan offerings
  • Business accounts
  • Specialty/fiduciary accounts
• Deliver a high-quality customer experience by going above and beyond to meet needs

Transaction Processing

• Accurately process a variety of transactions, including:
  • Deposits and withdrawals
  • Check cashing
  • Credit card advances
  • Money orders and cashier’s checks
• Utilize internal banking systems (e.g., CBX or similar platforms)
• Maintain and balance a cash drawer daily with strong attention to detail

Operations & Collaboration

• Partner with internal teams to research and resolve customer issues
• Ensure timely follow-up and accurate issue resolution
• Support other branch locations as needed to maintain service coverage
• Participate in community engagement initiatives and events
• Perform additional administrative and operational duties as assigned

Qualifications

Required

• 1–3 years of customer service experience (face-to-face preferred)
• Strong interpersonal and communication skills
• Demonstrated commitment to delivering excellent customer service
• Basic math and cash-handling aptitude
• Proficiency with computers and general systems
• Strong attention to detail and ability to multitask effectively
• Reliable attendance and stable work history

Preferred

• Previous banking or credit union experience
• Cash handling experience
• Familiarity with banking systems such as CBX or similar platforms

Work Environment & Culture

• Modern branch environment with updated technology and equipment
• Team-oriented atmosphere with strong leadership support
• Opportunity to work across multiple nearby locations for added variety
• Customer-focused, community-driven culture

Benefits & Growth Opportunities

(Available upon conversion to full-time)

• Comprehensive benefits package
• 401(k) with employer match
• No weekend hours
• Career advancement opportunities (Level II/III roles, leadership pathways)
• Stable organization with strong employee culture

Why This Role Matters

This position plays a vital role in ensuring a seamless and positive experience for customers visiting the branch. As a front-line representative, you will build relationships, solve problems, and help support the financial needs of the community while contributing to overall branch success.

This is a Contract to Hire position based out of Kentwood, MI.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Kentwood,MI.

This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.