Internal Client Care Coordinator
Job Title: Internal Client Care Coordinator
Reports To: General Manager
Location: Burton, MI
Position Summary:
The Internal Client Care Coordinator plays a vital role in ensuring exceptional client service and care coordination. This position is responsible for managing client relationships, coordinating caregiver schedules, monitoring care quality, and supporting both clients and staff to ensure satisfaction and continuity of care.
Key Responsibilities:
Manage ongoing client relationships and ensure high-quality service delivery
Coordinate and schedule caregivers based on client needs and staff skills
Monitor care plans and address any service or scheduling concerns
Conduct caregiver performance evaluations and provide ongoing support
Communicate with clients, families, caregivers, and healthcare partners
Review care logs and ensure proper documentation and compliance
Participate in on-call rotation and assist with client intakes
Support office operations and special projects as needed
Qualifications:
High school diploma or GED required
Bachelor’s degree preferred
Healthcare or home care experience is a plus
Skills & Abilities:
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to multitask in a fast-paced environment
High attention to detail and problem-solving skills
Proficiency in Microsoft Office (Word, Excel)
Ability to maintain confidentiality and professionalism
Why Join Us?
At Comfort Keepers, we are dedicated to improving the lives of our clients and team members. Join a supportive environment where your work truly makes a difference.
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