Internal Client Care Coordinator

Job Title: Internal Client Care Coordinator
Reports To: General Manager
Location: Burton, MI

Position Summary:
The Internal Client Care Coordinator plays a vital role in ensuring exceptional client service and care coordination. This position is responsible for managing client relationships, coordinating caregiver schedules, monitoring care quality, and supporting both clients and staff to ensure satisfaction and continuity of care.

Key Responsibilities:

• Manage ongoing client relationships and ensure high-quality service delivery

• Coordinate and schedule caregivers based on client needs and staff skills

• Monitor care plans and address any service or scheduling concerns

• Conduct caregiver performance evaluations and provide ongoing support

• Communicate with clients, families, caregivers, and healthcare partners

• Review care logs and ensure proper documentation and compliance

• Participate in on-call rotation and assist with client intakes

• Support office operations and special projects as needed

Qualifications:

• High school diploma or GED required

• Bachelor’s degree preferred

• Healthcare or home care experience is a plus

Skills & Abilities:

• Strong communication and interpersonal skills

• Excellent organizational and time management abilities

• Ability to multitask in a fast-paced environment

• High attention to detail and problem-solving skills

• Proficiency in Microsoft Office (Word, Excel)

• Ability to maintain confidentiality and professionalism

Why Join Us?
At Comfort Keepers, we are dedicated to improving the lives of our clients and team members. Join a supportive environment where your work truly makes a difference.