Recovery / Repossession Agent

Job Description

Job Description

Recovery Agent / Repossession Agent (Full-Time)

Location: Michigan (statewide)
Schedule: Varies; nights and weekends required

Michigan Recovery Services (MRS) is seeking a dependable, detail‑oriented full time Recovery Agent to safely and efficiently complete client repossession assignments. In this role, you’ll be responsible for securing units, gathering key account information, and communicating updates that help determine the status of each order. Professionalism, accuracy, and compliance are essential.

Benefits

• 401k with employer match
• Health Insurance, AFLAC, Life Insurance
• Paid vacation
• Income potential of up to $150,000 (commission/volume-based)

Key Responsibilities

• Repossession & Account Handling
• Execute repossession orders in alignment with MRS’s mission, values, and client standards.
• Safely locate and secure assigned units.
• Follow up on leads, tips, and address information to maximize recovery success.
• Update all account information, including all addresses and employment, per client compliance.
• Collaborate with the Client Liaison team when additional information or skip tracing is needed.
• Remain professional and compliant with all federal, state, and local regulations (CFPB, GLB, FDCPA, UCC).
• Submit accurate, timely repossession reports, condition reports, required photos
• Provide excellent client service at all times.

Qualifications

• High school diploma or equivalent required.
• Physically qualified to drive a commercial vehicle.
• Must have or be eligible to obtain a DOT medical card.
• Valid chauffeur’s license required .
• Minimum 4‑year clean driving record.
• Must pass background check, drug test, and physical.
• At least 2 years of towing or repossession experience preferred.
• CARS/ARA certification preferred; must be able to obtain certification within 6 months of hire.
• 22 years of age or older.

Working Conditions

• Frequent driving and sitting for long periods.
• Standing, walking, and repetitive movements.
• Ability to use a computer in the vehicle while safely parked.
• Occasional heavy lifting.
• Availability for nights and weekends.