Customer Service Representative

Position Description

Customer Service Representative supporting a high‑volume call center environment. Responsible for handling inbound customer inquiries and conducting follow‑up calls as needed. Provides clear, accurate information on prior authorizations, general inquiries, and confidential account details while maintaining strict confidentiality standards.

Delivers exceptional customer service with a strong focus on accuracy and attention to detail when entering and updating customer information. Daily call volume ranges from 50–100 calls depending on complexity and workload.

Utilizes multiple internal systems and software platforms to research information, document interactions, and ensure timely follow-up and communication with customers. Performance is measured through quality, accuracy, and adherence to call handling standards.

Skills

• Call Center Operations
• Customer Service
• Customer Support
• Attention to Detail
• Multitasking & Time Management
• Data Entry & Documentation
• System Navigation & Computer Proficiency

Top Skills (Detailed)

• Call Center Experience: High-volume inbound call handling, call documentation, and efficient customer interaction.
• Customer Service: Providing professional, empathetic, and solutions-focused support.
• Customer Support: Managing inquiries, resolving concerns, and ensuring customer satisfaction.

Additional Skills & Qualifications

• Minimum 1 year of recent call center experience
• Consistent one-year tenure in previous roles
• Strong, stable work history— no jumpy resumes (required by client)
• At least 1 year of high-volume call center work within the last 2–3 years
• Minimum typing speed of 30 WPM
• Solid computer literacy and ability to navigate multiple systems

Required Assessments (IKM)

• Typing Test – One Space Version (1 minute): Minimum 30 WPM
• Call Center – Telephone Skills Assessment: Minimum passing score of 75%

Experience Level

Entry Level

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Feb 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.