2nd Shift- Technical Service Agent

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract 2nd Shift- Technical Service Agent. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Hourly pay range $ 25-27
Job Responsibilities

• We are seeking a Technical Service Agent to support our growing portfolio of home energy and EV charging solutions.
• In this role, you will provide remote troubleshooting, handle customer support cases, and assist in the ongoing development of service and training processes.
• This is a 2nd shift position (11am-8pm EST), based onsite in Michigan, and is ideal for someone passionate about technical problem-solving and customer care in a fast-paced environment.
• Perform remote diagnosis and troubleshooting for home charging systems and related energy products
• Guide and support service partners and non-technical advisors through technical issues
• Manage customer cases using Salesforce, ensuring timely updates and resolution
• Coordinate parts ordering, returns, and warranty claim reconciliations with logistics
• Act as a technical escalation point for complex or advanced service issues
• Train other agents and assist in developing training materials
• Provide feedback to improve service efficiency and customer satisfaction
• Determine warranty status, manage claims, and handle RMA or out-of-warranty scenarios
• Maintain high customer satisfaction during all service interactions
• Support scheduling of service technicians and manage warm transfers as needed

Job Requirements

• Associate or trade degree in a related field OR four years of equivalent experience working with electrical systems
• Minimum 3 years of experience as an electrician or working with electrical components; EV charging equipment repair or installation experience preferred
• At least 2 years in a call center or other customer-facing environment
• Strong IT and Wi-Fi troubleshooting skills
• Demonstrated commitment to safety-first practices
• Proficient with Microsoft Word, Outlook, Teams, PowerPoint, Excel, and Salesforce
• Excellent interpersonal, oral, and written communication skills
• Able to effectively manage multiple priorities in a dynamic environment
• Team player with a strong independent work ethic
• Analytical and problem-solving skills with an innovative mindset
• Strong time management and organizational skills
• Quick to learn new technologies and processes
• Valid driver's license

Benefits
As a 2nd Shift- Technical Service Agent with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
Keyword: call center, electrical, EV charging

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.