Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Join the Award-Winning Team at It’s Your Heating and Cooling Guy™
Port Huron, MI
Full-Time or Part-Time Opportunities Available
Pay Range: $33,000 - $40,000 per year (based on experience and the right fit)
$1,000 SIGN-ON BONUS
Are you a friendly, organized person who enjoys helping people and creating exceptional customer experiences? It’s Your Heating and Cooling Guy™ is growing, and we are looking for an energetic, dependable, and customer-focused Customer Service Representative (CSR) to join our team! We are a locally owned and operated company proudly serving our community for over 25 years. We have built our success by taking care of our customers, supporting our employees, and creating a team environment where people can grow. Whether you are looking for a full-time career opportunity or a part-time position , we want to meet motivated people who want to be part of an award-winning team! What You’ll Do:
- Answer incoming customer calls with professionalism and enthusiasm
- Manage multiple phone lines while providing outstanding customer service
- Schedule service appointments and coordinate technician schedules
- Communicate with homeowners and help identify their comfort needs
- Provide a great first impression on every customer interaction
- Handle customer questions, concerns, and follow-up communication
- Maintain accurate customer records and appointment details
- Support our technicians and office team to keep daily operations running smoothly
- Educate customers on maintenance plans, services, and comfort solutions
- Reasonable On-Call Rotation for after hours and weekends
- Excellent communication and phone skills
- Ability to multitask and handle multiple phone lines in a fast-paced environment
- Strong computer skills and ability to learn new software
- Organized with attention to detail
- Positive, professional attitude
- Reliable, dependable, and team-oriented
- Customer service, call center, or scheduling experience preferred
✅ $1,000 Sign-On Bonus
✅ Full-Time or Part-Time Scheduling Options
✅ Competitive pay: $33,000 - $40,000 annually (full-time)
✅ Health benefits available
✅ 401(k) retirement program
✅ Paid time off
✅ Employee discounts
✅ Career advancement opportunities
✅ Training and support
✅ Work with an award-winning team
✅ A company culture where your efforts are appreciated and recognized Company Awards & Recognition
BEST of the BEST Awards — Blue Water Area
Winners in 2022, 2023, 2024, 2025 & 2026
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