Full Time Customer Experience Representative FNT Airport
- Hourly rate of $17 / hour with bonus incentives
- Location - Flint Bishop Airport
- Apart from religious observation, must be able to work varying shifts, including days, evenings, midnights, weekends and holidays
- Must be able to work a schedule of 10:00am-7:00pm every Monday, Tuesday, Wednesday, Thursday, and Friday Responsibilities:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Must be at least 18
- High School Diploma or G.E.D. required
- Must be willing to accept $17/hour as compensation
- Must be available to work various shifts including days, nights, weekends, and holidays
- Must be able to work a schedule of 10:00am-7:00pm every Monday, Tuesday, Wednesday, Thursday, and Friday
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a Valid Drivers License with two or less moving violations in the past three years. In addition, no drug or alchol related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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