Medical Receptionist

Patient Services Representative / Front Desk Associate

Location: Clinton Township, MI

Schedule:

• Monday–Thursday: 8:30 AM – 5:00 PM
• Friday: 8:30 AM – 4:30 PM

Position Overview

We are seeking a friendly, energetic, and highly reliable Patient Services Representative to join our team. This role is a blend of front desk, customer service, and administrative support in a fast-paced healthcare environment specializing in prosthetics, orthopedics, and mastectomy care .

You will be the first point of contact for patients—both in-person and over the phone—helping guide them through services, insurance, and care coordination.

Key Responsibilities

• Answer incoming calls promptly and professionally
• Assist patients with insurance questions, eligibility, and pricing
• Schedule appointments and coordinate clinical staff calendars
• Verify insurance coverage and obtain authorizations and referrals
• Process and track patient orders in the system
• Maintain accurate and organized patient records and files
• Prepare documentation for imaging and clinical services
• Greet and check in patients, ensuring a positive experience
• Handle patient check-out and discharge processes efficiently
• Manage a mix of scheduled appointments and walk-in patients (~30 daily)

Work Environment

• Fast-paced, patient-facing setting
• 50% phone-based duties / 50% administrative and front desk tasks
• Frequent interaction with patients of all ages, including those experiencing medical or emotional stress
• High-volume Medicaid population with multiple HMO plans requiring careful differentiation

Required Qualifications

• Strong customer service and interpersonal skills
• Positive, friendly, and outgoing personality
• Ability to remain calm and professional in stressful situations
• Excellent communication and problem-solving skills
• Basic computer proficiency and ability to learn new systems quickly
• Strong attention to detail and ability to retain processes
• Reliable attendance and strong work ethic
• Ability to work independently while being a team player

Job Type & Location

This is a Contract to Hire position based out of Sterling Heights, MI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sterling Heights,MI.

This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.