Quality Director

Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.

Our Core Values: CCH is guided by a set of values in fulfilling our mission.

Some of our values include:

• An environment that supports health and recovery.
• Person-centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork, and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

You Get:

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
• Company-Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance.

Job Summary:

Reporting to Senior Leadership, the Quality Director is responsible for assuring that the highest quality standards are met, while leading quality-related performance improvement work for all divisions at Central City Health. The Quality Director works in collaboration with key clinical department directors and leaders on quality improvement projects and initiatives. The Quality Director is responsible for developing and implementing an agency-wide performance improvement program, quality management program, and utilization management program consistent with board approved plans and regulatory and standard-setting agencies and for updating quality improvement/quality assessment operating procedures as needed. The Quality Director is responsible for ensuring the implementation of quality improvement/quality assurance operating procedures, ensuring the completion of quality improvement/quality assurance assessments at least quarterly, and monitoring quality improvement/quality assurance outcomes.

Responsibilities:

• Ensures all actions represent the organization in a highly professional manner.
• Directs and supervises the activities and functions of the Performance Improvement.
• Develops and implements policies and procedures.
• Conducts, arranges for, and supervises quality management data gathering activities.
• Collaborates with the leadership team to develop objective quality goals.
• Monitors quality standards associated with state and federal grant requirements.
• Oversees recipient rights and grievance complaints.
• Develops improvements to the Electronic Health Record system.
• Assists with the integration of quality improvement activities.
• Prepares presentations for various Executive Committees as directed.

Education & Experience:

• Master’s degree in public health, Human Services, or related field required.
• Minimum of five (5) years of work experience in healthcare quality improvement.
• Two (2) years of recent leadership experience or progressive responsibility required.
• Prior work experience in a Federally Qualified Health Center (FQHC) is highly preferred.
• Prior experience with HRSA/UDS, PCMH, and Title X.
• Experience with complex project management.
• Must have the ability and flexibility to adapt to change determined by agency funding.

“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity or expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required.”

Central City Health will be recognized in the community as a premier provider of accessible comprehensive behavioral and physical health care, substance abuse services, and housing opportunities that lead consumers toward self-sustainability. Our mission is to achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.Vision