Senior Analyst: Training & SOP

Job Description

Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Senior Analyst, Training & SOP, plays a vital role in powering the execution of excellence. This role will be at the forefront of shaping how our mountain teams deliver on guest experience—facilitating the creation, refinement, and deployment of clear and effective Standard Operating Procedures (SOPs) that align with enterprise priorities and empower frontline teams. This role will also review, recommend, and support the related training programs that elevate team performance and guest experience.

Guided by leadership from the Centers of Excellence (COE) and the Sr Mgr, Training, the Senior Analyst is a key driver of continuous improvement—delivering high-impact SOPs and the associated trainings that build frontline capability, enable flawless execution, and foster a culture rooted in service, safety, and operational excellence.

Job Specifications:

• Outlet: Corporate

• Shift & Schedule Availability: Full Time / Year Round

• Other Specifics: Hybrid

• Starting Wage: $76,841 - $100,034 + annual bonus

Job Responsibilities:

• Develop, implement, and maintain Standard Operating Procedures (SOPs) that align with enterprise standards, operational goals, and business priorities.

• Partner with resort leaders and operational teams to identify gaps, improve workflows, and ensure SOPs reflect current best practices.

• Lead the creation and delivery of training strategies that support SOP adoption and team effectiveness, including onboarding, refresher courses, and skill development sessions

• Maintain a centralized, accessible SOP repository using consistent templates and documentation standards.

• Facilitate knowledge-sharing and drive SOP adherence through coaching and team engagement.

• Monitor training compliance; track usage, report on adoption, and support continuous improvement plans.

• Monitor SOP compliance; track usage, report on adoption, and support continuous improvement plans.

• Contribute to the rollout of new systems, initiatives, or policies by developing supporting SOPs and training materials.

• Provide administrative support for SOP and training systems, including scheduling, updates, and communications.

• Perform other duties as assigned.

Job Specifications:

• Bachelor’s Degree in business administration, Operations Management, or related field.

• 2+ Years previous experience in operations planning, process improvement, or SOP development.

• Proficiency with planning tools (e.g., Microsoft Excel, ERP systems, project management software).

• Excellent written and verbal communication skills.

• Excellent organizational skills.

• Ability to support senior Leadership teams

Job Requirements:

• Significant experience working with central stakeholders such as Centers of Excellence and enablement functions, in service of large and diverse end user populations in operations.

• Deep understanding of operations management across a multi-site network.

• Strategic planning expertise with experience translating local initiatives into enterprise frameworks.

• Critical thinking skills and analytical approach to problem-solving while driving toward solutions

• Strong stakeholder management and ability to operate effectively in a matrixed structure.

• Operational insight to identify efficiency and quality improvement opportunities across disciplines.

Preferrerd Experience:

• Proven track record leading or supporting complex resort operations, ideally including snow surfaces, grooming, or terrain management.

• Experience driving cost management, labor optimization, and cultural alignment at scale.

• Success in standardizing SOPs and enabling frontline team performance. Demonstrated ability to lead through change and drive operational innovation.

The expected Total Compensation for this role is $76,841 - $100,034 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 509287
Reference Date: 06/27/2025
Job Code Function: Project Management