Attraction Attendant

Job Description

Job Description

Job Title: Attraction Attendant
Department – Operations
Location – Craig’s Cruisers - Grand Rapids, MI
Position Type – PT Hourly

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting.

Job Summary:

As an Attraction Attendant at Five Star Parks & Attractions, you will play a crucial role in creating a memorable and enjoyable experience for our guests. Your primary responsibilities include running attractions, assisting guests, and ensuring a clean and safe gaming environment. The ideal candidate should possess excellent customer service skills, be able to troubleshoot minor issues, and have a keen eye for detail.

Key Responsibilities:

• Operates attractions while following all safety expectations (age restrictions per law)
• Anticipates and solves any guest issues, with or without assistance 
• Communicates clearly with guests and team members 
• Engages guests often to ensure a positive and lasting experience 
• Keeps surrounding area neat, tidy, and clean. 
• Stays organized and aware of party schedules to execute successfully booked events 
• Answers any basic questions about the facility including pricing, directions, duration of game play etc. 
• Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories 
  Responsibilities for Minors:
• 14-15 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register.
• 16-17 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register, ride operation, food preparation.

Skills & Requirements:

• Desire and ability to be pleasant, upbeat, and sociable throughout the workday.
• Flexibility to work varying days, nights, holidays, and weekends.
• Prior guest service or hospitality experience is preferred.

Physical Requirements:

• Walking or standing for extended periods of time.
• Ability to lift up to 15 lbs. on a regular and continuing basis.
• Performing functions that require organization, bending, reaching, turning, lifting, climbing, and stocking up to 50 lbs.
• Quick and accurate communication skills.
• Working in an environment with bright, dim, or flashing lights and loud sounds.
• Manual dexterity to use and operate all necessary equipment.
• Understanding, following, and maintaining safety standards at all times.

Note: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. If you are enthusiastic, customer-focused, and thrive in a dynamic entertainment environment, we encourage you to apply for this exciting opportunity as an Attraction Attendant at Five Star Parks & Attractions.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 

Five Star Parks & Attractions participates in the E-Verify program.

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