Accounting Specialist-Collections & Specialty Clients

Job Description

Job Description

Job Title: Accounting Specialist – Collections & Specialty Clients

Position Summary:

We are seeking a detail-oriented and proactive Accounting Specialist to focus on collections and manage financial relationships with our specialty clients. This role plays a key part in ensuring timely payments, maintaining positive client relationships, and supporting accurate financial reporting. The ideal candidate will bring a mix of persistence, professionalism, and analytical skills to manage complex accounts and navigate sensitive collection situations.

Key Responsibilities:

Collections Management:

• Monitor accounts receivable aging and follow up on past-due balances.
• Initiate and manage collection activities with tact and professionalism.
• Develop and maintain tracking systems to improve collection efficiency.
• Collaborate with sales and account management teams to resolve payment disputes.

Specialty Client Accounting:

• Handle invoicing, reconciliations, and reporting for clients with customized or non-standard billing arrangements.
• Serve as the main point of contact for accounting-related inquiries from specialty clients.
• Ensure accurate recording of revenue and adherence to client contract terms.

Reporting & Analysis:

• Identify trends or potential risks in payment behavior and escalate as needed.

Process Improvement:

• Recommend and implement process enhancements to improve collections workflow and customer experience.
• Help refine billing and communication practices tailored to complex accounts.

Qualifications:

• Associate or bachelor’s degree in accounting, finance, or related field (or equivalent experience).
• 2+ years of experience in accounts receivable or collections, ideally with exposure to specialty or high-touch clients.
• Proficiency in QuickBooks.
• Strong communication, negotiation, and organizational skills.
• · Ability to manage sensitive client relationships with discretion and professionalism.
• Detail-oriented and comfortable handling a fast-paced workload.

Preferred Qualifications:

• Familiarity with HubSpot, Oracle, Smartsheet, and Salesforce.

Personal and Behavioral Characteristics:

Consistently demonstrates ETC Core Values:

• Professional Expertise
• Personal Integrity
• Exceeds Client Expectations
• Embraces Teamwork
• Adapts to Changing Needs
• Exhibit Positivity

What We Offer:

• Competitive compensation and benefits package
• · Flexible work environment
• · Opportunities for growth and professional development
• · A collaborative and supportive team culture

Compensation and Benefits

• Starting pay $20.00 - $22.00 based on experience
• Employer subsidized Health Benefits
• Dental insurance
• Vision insurance
• PTO and paid Holidays
• 401K with employer match
• Accident Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance program (EAP)
• Employer Paid life and accident Insurance

Work Authorization

Authorized to work full-time in the U.S.A. In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Authorized to work full-time in the U.S.A. In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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