Customer Service Representative(Insurance)
Position: Customer Service Representative
Location: Sterling Heights, MI (Partially Remote)
Employment Type: Full-Time / Direct Hire
About the Company
Our client is an insurance agency specializing in property and casualty insurance products . This role offers the opportunity to work closely with the owner of the firm in a supportive and professional environment.
Qualifications / Requirements
- Upbeat, positive, and enthusiastic attitude
- Ability to multi-task, follow through, and follow up
- Great customer service skills with outstanding verbal communication
- Ability to tactfully handle stressful and difficult situations
- Team player with a can-do attitude
Responsibilities
- Process customer policy change requests
- Respond to inquiries, service requests, and sales requests within specified timeframes
- Write and service policies in the Guidewire system
- Perform policy reviews to correct issues and optimize coverage options based on client needs
- Meet with clients in person
- Cross-selling and client retention tasks
- Assist with marketing and lead follow-up
- Organize documentation received from clients and carriers in the agency CRM system
Why This is a Great Opportunity
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Tuition Reimbursement
- Retirement Plan
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