Hotel General Manager

Job Description

Job Description

Job Title: General Manager

Location: Birmingham, Michigan
Property: Daxton Hotel (Luxury Boutique Hotel)

Position Summary

The General Manager serves as the strategic and operational leader of the hotel, responsible for delivering exceptional guest experiences, driving financial performance, and maintaining the brand’s luxury standards. This role oversees all departments, fosters a culture of excellence, and ensures the property remains a premier destination in the Birmingham market.

Key Responsibilities

Leadership & Culture

• Provide visionary leadership aligned with the hotel’s luxury boutique identity
• Recruit, train, and mentor department heads and staff
• Foster a service-driven culture emphasizing personalized guest experiences
• Uphold high standards of professionalism, ethics, and accountability

Operations Management

• Oversee daily operations across all departments (Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering)
• Ensure seamless coordination and exceptional service delivery
• Maintain property standards, cleanliness, and aesthetic presentation
• Monitor guest feedback and implement service improvements

Financial Performance

• Develop and manage annual budgets and forecasts
• Drive revenue growth through strategic pricing, marketing, and partnerships
• Control costs while maintaining luxury service standards
• Analyze financial reports and adjust strategies accordingly

Guest Experience

• Ensure a highly personalized and memorable guest experience
• Address VIP guests, complaints, and service recovery with urgency and professionalism
• Build relationships with repeat and high-value guests

Sales & Community Engagement

• Collaborate with Sales & Marketing to position the hotel as a top luxury destination
• Build partnerships within the local business and social community
• Represent the hotel at events, networking functions, and public engagements

Compliance & Risk Management

• Ensure compliance with all local, state, and federal regulations
• Maintain safety, security, and emergency procedures
• Oversee licensing, inspections, and brand standards

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 7–10+ years of progressive hotel management experience, including leadership at a luxury or boutique property
• Strong financial acumen and operational expertise
• Proven track record of driving guest satisfaction and revenue growth
• Exceptional leadership, communication, and interpersonal skills
• Knowledge of luxury service standards and trends

Core Competencies

• Strategic thinking and decision-making
• Emotional intelligence and team leadership
• Guest-centric mindset
• Attention to detail and quality
• Crisis management and problem-solving

Work Environment

• Fast-paced, guest-focused luxury hotel setting
• Requires flexibility, including evenings, weekends, and holidays
• High visibility role interacting with guests, staff, and ownership

Compensation & Benefits

• Competitive base salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Employee discounts and perks

As an Equal Opportunity Employer, Superior Hospitality of Birmingham LLC., DAXTON hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.