Resale Talent Community for Retail Careers

Job Description

Job Description

Full-time & Part-time \u007C Hiring for July Start Dates with Paid Training Recruiting for Entry-level & Experienced in Retail and Customer Service

Are you looking for a job that makes a positive difference in your community?

Join the Resale team of Community Action House, where every donation funds the programs building a stronger community for us all. Through our Resale Stores, neighbors give what they have by donating, shopping, or volunteering and they see their gifts transformed into health, hope, and stability for thousands of local families. Grow your career while helping neighbors build stronger futures. From neighbors, for neighbors.

We’re growing! With our new North Resale Store in Holland, MI now open and renovations launched for our original South Resale Store, we are hiring 10 new team members. We’re looking for people who Lead with Kindness, are Radically Welcoming and Guest-Centered, while being Collaborative by Design as part of our One Team approach.

No thrift store experience? No problem. We will provide training and support. Our ideal candidates have experience working in retail and customer service, and we welcome applicants from all backgrounds.

Apply now to join our talent community and let us know you’re interested! Interviewing starts in May 2026.

Why You’ll Love Working Here

• Be part of our mission to provide families and individuals with food, clothing, shelter and the opportunity to build necessary skills to achieve a stable and prosperous life.

• A team culture centered around kindness and inclusion.

• Opportunities to learn new skills and grow.

• Full-time and part-time schedules available.

• Company paid benefits including a generous Employee Discount, Paid Time Off, Paid Sick Time, 401k matching, and more!

What You’ll Do

Resale team members help us make our community more resilient. That often looks like:

• Radically Welcoming guests, donors, and volunteers.

• Accepting, sorting, pricing, stocking, and merchandising donations.

• Contributing to a healthy, productive, and supportive work environment.

• Answering basic questions about the store and our nonprofit mission.

• Collaborating with teammates to meet daily goals.

• Maintaining a clean, neat, and organized donations area, sales floor, sales counter, and processing area.

Depending on experience and interest, some team members may also take on:

• Operating a point of sale (POS) system, handling cash, and ensuring accuracy, including opening and reconciling registers, counting drawers and deposits, and bank deposits.

• Serving as a contact for guest escalations if needed, and resolving concerns with care.

• Supporting our People Leaders with process improvements and communications, including leading continuous improvement projects.

What We’re Looking For

You might be a great fit if you:

• Enjoy being part of a close-knit team

• Are friendly, dependable, and willing to learn

• Believe in treating everyone with kindness and respect

• Can work evenings and weekends on a rotating schedule

• Are comfortable being on your feet and staying active

• Have reliable transportation

• Retail or customer service experience is a plus, but not required

• Bilingual skills are also a plus, but not required

Schedule & Details

• Start Date: July 2026 (includes paid onboarding and training)

• Employment Type: Full-Time and Part-Time, hourly compensation

• Store Hours: Monday through Saturday - 10am to 6pm with extended to 8pm Friday, April to December

• Location: North or South location in Holland, MI, with occasional support at either location

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (

In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (-expansion)

Organizational budget: $14M+ (inclusive of $7-8M of in kind support)
Agency Size: 80 staff and 3,000+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us.
> Radically Welcoming
> Guest-Centered
> Lead with Kindness
> Curiosity-Driven
> Always Improving
> Collaborative by Design
> Contagious Commitment
> One Team

If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.

Apply today and help us turn donated goods into life changing community impacts.

Applications

An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process for the Resale Store includes a phone interview and onsite interview. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.


Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.