Supports Coordinator/Case Manager

Job Description

Job Description

SUMMARY OF RESPONSIBILITIES:

The Supports Coordinator provides service coordination and/or targeted case management to persons with severe and persistent mental illness or an intellectual or other disability with or without a co-occurring substance use disorder according to a Plan of Service designed to promote recovery or optimize function and community integration. The Supports Coordinator serves as a link between clients’ primary and other healthcare providers to improve coordination of care and facilitate the ongoing flow of information. The Supports Coordinator advocates for justice, inclusion, and fair opportunity, and links and coordinates services toward the goal of achieving the aims of the Person-Centered Plan. This position supports Antrim/Kalkaska counties.

QUALIFICATIONS:

Education: Minimum of a bachelor’s degree in social work or other relevant human service required, with licensure/limited licensure as appropriate from State of Michigan; Must be either a Qualified Intellectual Disability Professional (QIDP) or Qualified Mental Health Professional (QMHP)

Qualified Intellectual Disability Professional (QIDP) - Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons with intellectual or developmental disabilities as part of that experience) OR one year of experience in treating or working with a person who has intellectual disability; AND is a psychologist, physician, educator with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, behavior analyst, registered nurse, registered dietician, therapeutic recreation specialist, a licensed/limited-licensed professional counselor, OR a human services professional with at least a bachelor’s degree in a human services field.

Qualified Mental Health Professional (QMHP) - Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) OR one year of experience in treating or working with a person who has mental illness; AND

is a psychologist, physician, educator with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, behavior analyst, registered nurse, therapeutic recreation specialist, licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, a licensed physician’s assistant, OR a human services professional with at least a bachelor’s degree in a human services field.

Experience: One year of working with the IDD or SPMI population. Able to meet requirements as a Qualified Intellectual Disability Professional (QIDP) or Qualified Mental Health Professional (QMHP). Proficient computer skills including Office 365.

Other: Ability to interact with physicians and other healthcare providers in a professional manner. Working knowledge of physical and mental health, chronic health conditions, and behavioral health medications.

ESSENTIAL JOB FUNCTIONS:

· Develop, review, deliver and modify as needed, a Person-Centered Plan of Service in collaboration with the client, parent or guardian, designated advocate, residential and day services support workers, and/or clinical professionals.

· Act as a link between the service provider system including agency staff; the client’s primary care physician, and other community health care and human services providers; and the client, and /or parent or guardian. Assist in the development of natural supports.

· Monitor the quality of services, and the health and safety of the client. Assure that services and supports authorized in the plan of service are in place and are occurring.

· Consult with nurse and/or physician on significant new, or changes in, clients’ physical healthcare needs.

· Coordinate resources and provide assistance during crisis.

· Coordinate residential and financial supports planning to help determine type and scope of supports available for residential suitability.

· Assist in attaining and maintaining benefits, such as Medicaid, SSI/SSD, food stamps, etc.

· Provide information regarding rights, alternatives to guardianship, and guardianship proceedings and paperwork.

· Provide complete, timely, and accurate documentation in the clinical record in accordance with agency policy and procedure, and Medicaid requirements.

· Monitor and ensure that applicable laws, rules, policies, and procedures are followed.

· Assist in reporting, processing, or investigating cases of alleged abuse or neglect.

· Work with agency Recipient Rights Officer and with Michigan Department of Health and Human Services Protective Services Workers or Licensing Consultants as needed.

· Assist in transporting and accompanying clients to medical appointments, evaluations, as needed.

· Comply with agency requirements for continuing education, peer review, credentialing/privileging and Qualified Intellectual Disability Professional (QIDP) and/or Qualified Mental Health Professional (QMHP) requirements.

· May be required to participate in 24-hour emergency services on-call system to conduct or coordinate emergency visits to homes or hospitals, as needed.

· May assist, arrange, or provide in-service training programs for clients, direct support workers, foster care providers, parents, guardians, and interested community members or civic organizations.

· May provide supervision to supports coordinator assistant when applicable.

PHYSICAL REQUIREMENTS:

Ability to walk, bend, stand, sit, lift up to 25 pounds with or without assistance, stretch/reach, hear, see, hand/finger dexterity. Position requires physical ability to complete and maintain certification in de-escalation techniques which will be a training class provided to the job incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions in accordance with applicable laws.

OTHER REQUIREMENTS:

· Must be able to complete and remain current in initial and ongoing training requirements.

· Must have own phone and internet for communication, reliable access to messages, and multi-factoring capabilities.

· Have reliable transportation and be able to drive a company vehicle. Must also possess a valid Michigan driver’s license and have a satisfactory driving record.

· Ability to work within guidelines of the code of conduct, regulatory compliance plan and personnel policies.

· Supports a philosophy of service delivery that is recovery-based, person-centered and culturally competent.

· Skilled in planning, organizing, and prioritizing.

· Possesses high ethical standards, trustworthiness, and is a person of integrity.

· Maintains appropriate professional image; able to maintain composure and effectiveness under pressure and in changing conditions; able to accept feedback as it relates to job performance and responsibilities.

· Possess good judgement and problem solving within a team environment.

· Excellent interpersonal, oral and written communication skills. Ability to facilitate a group.

· Able to effectively present clinical information to psychiatry or to supervision.

· Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization and with community stakeholders, families, and clients.

· Has knowledge of standards, policies and procedures regarding rights, confidentiality, Mental health code, HIPPA, code of ethics etc.

· Demonstrates basic computer skills required for clinical documentation, communication and data entry.

· Ability to visit clients in their residence, educational or employment setting.

· Irregular hours will be necessary periodically.

· Ability to interact with physicians and other healthcare providers in a professional manner. Working knowledge of physical health, chronic health conditions, and behavioral health medications.

Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities. If you’re interested in joining a welcoming team and creating a rewarding career with excellent benefit package, visit our website to submit your application: Once you are on our website you need to click on the position and scroll to the bottom of the job description and click apply for this position.

Company Description

Serving six counties in Northern Michigan, North Country Community Mental Health is a public behavioral health organization committed to improving the quality of life for people with mental illness and/or developmental disabilities in our communities. If you’re interested in joining a welcoming team and creating a rewarding career with excellent benefit package, visit our website to submit your application: Once you are on our website you need to click on the position and scroll to the bottom of the job description and click apply for this position.