Adventure Center Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

We are looking for an Adventure Center Manager to join our team of dedicated guest oriented Champions. This role is critical in the delivery of our elevated guest experience.

• Responsible for managing entirety of adventure center services for Snow King Resort.
• Oversees the overall success of the adventure programs including; promotion, gathering feedback and creating solutions for perfection.
• Oversees hiring, training, and scheduling of associate team.
• Manages guidance, reviews, career growth and discipline of adventure team.
• Manages adventure departments budget and proposals.
• Monitors guest feedback and creates solutions to upper management on successes and room for improvement.
• Bring creativity to role and offers way to keep Snow King Resort guests experience unique.
• Address' Guest and Team concerns in a timely manner, and with a proactive and eager approach.
• Mitigates escalated guest request.
• Leads team meetings, create goal plans, and collaborate with other departments for success.
• Ensure adventure team is successfully filling the guest requests in a timely manner.
• Dedication to responding to inquiries within 1 hour and following up on completion of request.
• Possess strong problem solving and leadership abilities.
• Plan, organize and oversee guest programs including special in-house events, guided trips to national parks and booking guest itineraries with other preferred vendors
• Responsible for building and maintaining relationships with contracted vendors
• Responsible for purchasing, receiving, and merchandising products for the adventure center and gift shop
• Maintains detailed records inclusive of DOT operations, attendance at programs and events, registration information, invoicing, and guest charges
• Evaluates the effectiveness of guest programs and services through guest feedback, attendance records, financial analysis and adjusting as necessary to meet guests needs and financial goals
• Collaborates with other departments to determine guests and group needs
• Manages all incoming inquires via phone and email and responding in a timely manner
• Performs concierge type duties providing local and regional insights related to dining, recreation, and attraction.
• Takes initiative to deliver memorable experience for guests by going the extra mile and “Being the Difference”

• Experience leading in a guest facing hospitality role preferred.
• Maintain a polished, professional appearance.
• Clean driving record
• Must be able to pass a Background Check
• Ability to work flexible work schedule- weekdays/weekends, holidays, and nights.
• Computer proficiency.
• Organic passion to serve and a “Be the Difference” attitude
• Intimate knowledge of local and regional area
• Experience managing guide operations preferred