Soma - PT Sales Lead

This role sets an example through their behaviors, serving as a role model and leading all activities related to providing an exceptional customer experience. This role operates as the Manager on Duty (MOD) in the absence of another manager, communicating clear action plans that drive productivity to achieve store goals, performs various operational functions and assists with merchandise presentation.

FUNCTIONAL RESPONSIBILITIES:

• Ensures that the customer remains the top priority while balancing required tasks and overall store operations.
• Optimizes results & anticipates customers’ needs while clearly communicating store and individual performance goals to motivate associates.
• Promotes the customer experience by ensuring associates greet and assis customers; responds to customer inquiries and complaints in a professional and timely manner.
• Monitors associate sales activity and productivity and coaches’ associates “in the moment” on customer interactions and performance to maximize productivity and capture customer opportunities.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization.
• Completes daily tasks to ensure store runs smoothly and meets all Brand standards and guidelines.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties.
• Builds and maintains a solid customer following through demonstrated clienteling behaviors.
• Safeguards keys to the store, performs opening and closing procedures, assumes PIN and signature privileges for register functions requiring approval.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training as needed to reinforce proper controls.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked in the timekeeping system; remains flexible to the needs of the business.
• Other duties as assigned.

COMPETENCIES:

Culture:

• Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

Manages Complexity:

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns:

• Planning and prioritizing work to meet commitments aligned with organizational goals.

Organizational Savvy:

• Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Courage:

• Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Must be 18 years old or older
• Minimum 1+ year’s prior retail experience preferred
• Communicates effectively with customers, managers, and store associates, fostering team commitment and a positive, inclusive environment.
• Excellent customer service and selling behaviors.
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision.
• Knowledge of administrative aspects of store operations; technology proficient
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.