Collections/Billing Assistant
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Make 100 outbound collection calls per day.
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Familiarity with AIA billing (this is a standardized, progress-based invoicing system used primarily for commercial construction projects governed by AIA contracts.)
- Familiarity with lien waivers
- Working knowledge of MS Office and databases
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Outstanding attitude, positive mindset, and willingness to smile in the face of adversity
- Problem-solving skills, attention to detail, and drive to succeed
- 1+ year experience with Billing, Collections or Accounts Receivable
- Customer service and account management experience
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