Senior IT Manager

Job Description

Job Description

Key Areas of Responsibility (Answerable for the following end results)

• Develops and establishes policies and objectives consistent with those of the organization to ensure efficient operation of individual departments.
• Develop and Oversee implementation of Cyber Security and Disaster Recovery policies and procedures.
• Develop annual business continuity plan ensuring redundant capacity for off catastrophic variables.
• Manage corporate systems infrastructure operations, in tandem with Corporate Purchasing governance, which includes vendor selection, installation and configuration of new servers/systems, ensuring backup and recovery strategies, and purchasing hardware and software.
• Consults and coordinates with company officials on matters of policy, interdivisional interaction, and capital improvement issues related to Information Technology.
• Collaborates with departments and administration to establish goals and priorities for technology solutions to meet company needs.
• Develops departmental budget, plans, and recommendations for technology development and deployment at the company.
• Oversee IT aspect of any audits (IATF, ISO, SOC, Customer’s IT Risk/DR Assessments, Emotiv’s 3rd Party IT Security Assessment/PEN Test, etc)
• Submits IT costs for new business opportunities.
• Utilizes a servant leadership model while managing colleagues in the department while working to ensure personal development.
• Create an open environment for opinion and diversity of thought to cultivate the best possible solutions to opportunities presented by the business.
• Manages departmental operations, equipment, and colleagues through day to day activities.
• Manages IT equipment warranty plans.
• Manages the accounts and service contracts for all leased equipment.
• Manages wireless telecommunications accounts.
• Manages software licensing contracts and accounts.
• Maintains backups to disk and cloud.
• Manages VMWare environment.
• Manages IT Networking (WAN, LAN, Internet, switches, WAPs, and Firewalls).
• Evaluates new and innovative technologies to determine how these can benefit the organization.
• Recommends and participates in the development of company policies and procedures; may serve on company planning and policy-making committees.
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• Provides 2nd level support for all I.T. and telecommunications issues with corporate staff. Provides 3rd level support for all I.T. and telecommunications issues with plant staff.
• Conducts growth analysis and capacity planning and develops capital and operating budget recommendations.
• Documents all activities as required.
• Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.
• Any additional responsibility deemed necessary by management.

Limits of Authority

• Advise Executive IT Director and top management of those situations that may pose a significant risk to the program, product assurance, facilities, and employee safety or customer satisfaction results.
• Initiate actions to prevent the occurrence of any nonconformance relating to product, process & systems.
• Identify and record any problems relating to the product, process, or system.
• Initiate, recommend, or provide solutions through appropriate channels and verify implementation.
• Initiate project RFQ’s with supporting documentation to be signed.
• Recommend hardware, software, tools, or other items to be used to improve support or operation of company computers and telecommunication infrastructure.
• Monitor and enhance security systems.
• Perform any necessary actions to ensure validity, security, and integrity of company owned computer systems and data.

Basic Education, Experience and Skills Required

• College Degree in Computer Science, Management Information Systems, or equivalent combination of education and experience.
• Minimum 5 years “hands–on” IT experience.
• Minimum 3 years management experience.
• Experience supporting and using Trans4m and/or Plex ERP.
• Experience with networking.
• Experience with Microsoft SQL Server.
• Experience supporting virtualization platforms, specifically VMware vSphere.
• Experience supporting Linux operating systems, specifically ESX/ESXi server.
• Experience supporting SAN and enterprise hardware.
• Experience with Microsoft Windows Server OS, Active Directory , and Group Policy.
• Able to maintain confidential information.

Internal Training (Minimum Requirements)

• Dakkota Orientation
• Safety Training
  • Environmental Mission Statement
  • Evacuation Route
  • Significant Aspects Overview
• Dakkota Vision and Culture
• Departmental Training
  • Process 17 – Information Technology
• Company Training
  • BOS Overview
  • Information Technology
  • Outlook
  • Trans4M Overview
  • Purchase Requisitions
  • Quality Mission Statement
  • Expense Reporting
  • Travel Management System

Health, Safety and Physical Demand Requirements

• Normal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer.

Risks Associated with Job Function

• None

Travel Requirements

• Up to 75% travel may be required*

*NOTE: During launch or extraordinary situations may be required to travel more