Service Advisor

Job Description

Job Description

Service Advisor – Thelen Audi Volkswagen Mazda

Build a Career You’re Proud Of—Not Just a Job

Ready to take the next step in your automotive career? Join the award-winning team at Thelen Audi Volkswagen Mazda , where customer experience comes first and your growth matters.

Whether you're experienced or looking to break into the industry, we’re willing to train the right person with the right attitude.

💰 Compensation & Earning Potential

• Base Pay: $550/week
• Plus Commission-Based Earnings
• Expected Income: $50,000 – $60,000+ annually
• Top performers consistently exceed expectations

🔧 What You’ll Do

As a Service Advisor, you’ll be the bridge between our customers and service team—ensuring a smooth, transparent, and positive experience.

• Schedule and manage service appointments
• Greet customers and assess vehicle needs
• Recommend and explain repairs and maintenance
• Provide accurate estimates and timelines
• Communicate with technicians and service team
• Answer customer questions via phone, email, and in-person
• Track progress and follow up with customers
• Work toward individual and team performance goals

🗓️ Schedule

• Monday: 7:30 AM – 8:00 PM
• Tuesday – Friday: 7:30 AM – 5:30 PM
• No Weekends (Yes, really!)

🏆 Thelen Advantage (Benefits)

We take care of our team so they can take care of our customers.

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Life Insurance
• Short-Term Disability
• Pre-Tax Flexible Spending Accounts (Medical & Dependent Care)

👥 Why Join Thelen Auto Group?

At Thelen Auto Group , we’ve been family-owned and operated since 1977, proudly serving Michigan’s Great Lakes Bay Region. We’re not your typical dealership—we believe in:

• Putting people first (customers and employees)
• Creating a positive, team-driven culture
• Supporting and giving back to our local community
• Providing long-term career growth opportunities

✅ What We’re Looking For

• Strong communication and customer service skills
• Comfortable with computers and multitasking
• Motivated, goal-oriented mindset
• Ability to thrive in a fast-paced environment
• Valid Driver’s License (Required)

🚀 Start Your Career Today

If you're ready to join a dealership that values your time, rewards your effort, and invests in your future—apply today.