Host

Job Description

Job Description

Host/Hostess

About Us
Suser Restaurant Group is comprised of Sparkies Kitchen & Bar, Stella's Table, and Union 212 Banquet Hall, located in the lakes area of Oakland County. We invite you to join our talented team that is committed to providing amazing food and service to our guests — whom we treat like family.

The Role
The Host/Hostess is the first and last impression of the guest experience at Suser Restaurant Group. This role is responsible for warmly welcoming guests, managing the flow of the dining room, and ensuring every guest feels valued from the moment they walk through the door to the moment they leave. A great Host/Hostess sets the tone for the entire dining experience and plays a vital role in the overall success of our restaurants.

Responsibilities

• Greet and welcome all guests with a warm, friendly, and professional demeanor upon arrival
• Manage reservations, waitlists, and seating charts to ensure efficient table turnover and an optimal guest experience
• Communicate accurately and clearly with guests regarding wait times and table availability
• Escort guests to their tables, present menus, and ensure they are comfortable before handing them off to their server
• Answer incoming phone calls professionally, assist with reservations, and respond to general inquiries
• Monitor the dining room flow and communicate with servers and management to coordinate seating and maintain a smooth service
• Assist with maintaining a clean and organized host stand, entrance, and dining area throughout the shift
• Manage to-go orders and curbside pickup as needed, ensuring accuracy and timely delivery to guests
• Thank departing guests sincerely and invite them to return
• Support the overall front of house team with additional tasks as needed during service
• Uphold all company policies, health codes, and sanitation standards at all times

What We're Looking For

• Prior hosting or customer-facing experience preferred, but not required — we will train the right person
• Warm, outgoing, and professional personality with a genuine passion for hospitality
• Strong communication and interpersonal skills
• Ability to remain calm, organized, and efficient in a fast-paced environment
• Ability to multitask and manage competing priorities without sacrificing guest experience
• Basic computer or tablet skills for reservation and waitlist management
• Reliable, punctual, and dependable with a strong work ethic
• Flexible availability, including nights, weekends, and holidays
• Ability to stand for extended periods throughout the shift
• Must be able to lift up to 30 pounds as needed

We Offer

• Competitive hourly pay
• Employee discounts
• Flexible scheduling
• Real opportunities for growth and advancement
• A supportive team culture built on respect, accountability, and collaboration

This Is More Than a Job.
As the face of Suser Restaurant Group, you have the unique opportunity to make a lasting impression on every guest who walks through our doors. If you love people, thrive in a energetic environment, and take pride in delivering exceptional hospitality, we want to hear from you. Apply today and join our team at Sparkies Kitchen & Bar, Stella's Table, and Union 212 Banquet Hall! Apply Today!