Mailroom Associate

Job Summary

We are seeking a professional and detail-oriented Mailroom Associate for a temporary-to-permanent opportunity in Southfield, MI. This role is ideal for someone with office support, mailroom, customer service, or administrative experience who enjoys staying organized, supporting internal teams, and providing a high level of service in a fast-paced professional environment.

The Mailroom Associate will support daily mail, package, courier, print, scan, and administrative operations while serving as a key point of contact for employees and visitors. This position offers a steady Monday through Friday schedule, a team-oriented work environment, and the opportunity to build long-term stability with a company that values dependable service, professionalism, and collaboration.

Key Responsibilities

- Serve as the primary point of contact for mailroom visitors, employees, and service requests while delivering excellent customer service.
- Process incoming and outgoing mail, packages, courier pickups, and deliveries according to established procedures.
- Maintain accurate logs for mailroom activity, package tracking, shipping, receiving, and courier documentation.
- Answer and direct phone calls, emails, and faxes in a timely and professional manner.
- Provide backup support for printing, copying, scanning, and document production requests.
- Perform light data entry, billing support, office supply assistance, and general administrative tasks as needed.

Compensation and Benefits

- Pay rate: $18 to $18.50 per hour.
- Schedule: Monday to Friday, 9:00 AM to 6:00 PM.
- Employment type: Temporary to permanent contract opportunity.
- Location: Southfield, MI.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Process incoming and outgoing mail, packages, courier deliveries, and shipping documentation.
- Support print, copy, scan, and document production requests as needed.
- Maintain mailroom logs, package tracking records, and administrative documentation.
- Provide customer service support to employees, visitors, and internal teams.

- High school diploma or GED required.
- 1 to 2 years of related customer service, mailroom, administrative, or office support experience required.
- Knowledge of shipping, receiving, courier, and package tracking procedures.
- Strong communication, interpersonal, and customer service skills.
- Ability to answer and direct phone calls, emails, and faxes professionally.
- Strong attention to detail with the ability to maintain accurate records and logs.
- Ability to multitask, stay organized, and work effectively in a team-oriented office environment.
- Ability to lift and move packages up to approximately 20 lbs. as needed.

Preferred Qualifications

- Minimum 2 years of legal industry experience highly preferred.
- Experience with copy, print, scan, and document management services preferred.
- Prior experience in a professional services, corporate office, or client services environment preferred.