Personal Line Account Manager

Job Description

Job Description

Personal Lines Account Manager

Location : Lansing, MI (On-site)

Job Type: Full-Time

Position Overview

We are seeking a detail-oriented and customer-focused Personal Lines Account Manager to join our team in Lansing, Michigan. The ideal candidate will serve as the primary point of contact for personal lines clients, providing exceptional service while managing policy renewals, account changes, and claims support. This role requires strong communication skills, industry knowledge, and a commitment to building long-term client relationships.

Key Responsibilities

Serve as the primary contact for personal lines policyholders, responding to inquiries and providing expert guidance.

Manage policy renewals by reviewing coverage, recommending appropriate updates, and processing policy changes.

Assist clients throughout the claims process, ensuring timely communication and a positive customer experience.

Maintain accurate and detailed documentation of client interactions and policy information within the agency management system.

Build and nurture strong relationships with clients through proactive service and ongoing support.

Identify opportunities to cross-sell or recommend additional insurance products that enhance client protection.

Collaborate with internal teams to ensure efficient policy servicing and issue resolution.

Stay current on insurance products, coverage options, and regulatory requirements.

Qualifications

Active Michigan Property & Casualty (P&C) Insurance License is required.

Minimum 2 years of experience in a Personal Lines insurance customer service or account management role.

At least 2 years of customer service experience with a proven ability to build strong client relationships.

High School Diploma or equivalent required.

Excellent verbal and written communication skills.

Strong organizational skills with exceptional attention to detail.

Proficiency with insurance agency management systems and standard office software.

Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Excellent documentation and record-keeping skills.

Preferred Skills

Strong problem-solving and decision-making abilities.

Ability to identify client needs and recommend appropriate coverage solutions.

Self-motivated with excellent time management skills.

Commitment to delivering outstanding customer service and fostering long-term client loyalty.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.