Insurance Customer Service Manager

Job Description

Job Description

At Allied Insurance Managers Inc., we empower our team to deliver exceptional insurance and risk management solutions. Since 1987, our independent agency has connected businesses and individuals with comprehensive, cost-effective options by partnering with a wide range of insurance providers. As a Customer Service Manager, you'll play a vital role in leading our customer service department, leveraging your communication skills and problem-solving abilities to enhance client satisfaction and team performance.

In this dynamic role, your expertise will help shape the future of our agency while you enjoy competitive pay, career advancement opportunities, and a supportive work culture. We offer a robust benefits package that includes medical, dental, and vision insurance, disability and life coverage, paid vacation and holidays, and a 401(k) profit-sharing plan. If you're ready to contribute to a thriving team and advance your career in the insurance industry, let's connect and explore this opportunity together. Compensation:

$85,000 - $105,000 yearly

Responsibilities:

• Evaluate and assess employee performance, establish clear performance objectives, and manage/prioritize individual and team activities
• Interpret and communicate overall organizational goals and apply them to team directives
• Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates
• Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows
• Identify operational shortcomings and devise strategies to enhance customer service and streamline operations
• Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency
• Lead, mentor, and develop team members, providing guidance, tools, skills training (including software platforms, carrier relations, customer service etiquette), and support to ensure high performance and professional growth
• Ensure the department adheres to state insurance regulations, licensing requirements, and industry best practices
• Oversee documentation, policy accuracy, and coverage/exclusions to reduce E&O risks

Qualifications:

• The ideal candidate should possess a bachelor's degree from a college
• Five years of experience in customer service within the commercial insurance industry is preferred, but not required
• Holding a Michigan PC Insurance License is preferred
• Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360).
• Proven ability to build and lead a team

About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

• Medical, Dental & Vision Insurance Package
• Disability and Life Insurance Package
• Paid Vacation & Holidays
• 410(k) Profit Sharing Plan
• Career Advancement Opportunities
• Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.