Patient Navigator
- Documents patient care services by charting in the patient’s electronic medical record. Updates information when changes have occurred, or new information is available.
- Guides patients and families through their healthcare experience, answers questions, provides education, helps them to understand their diagnosis and treatment options.
- Resolves patient problems and needs by utilizing team strategies.
- Tracks and documents metrics and outcomes.
- Identifies support groups appropriate for patients and families and coordinates scheduling of appointments.
- Provides age and culturally appropriate information and resources during the diagnostic evaluation.
- Removes obstacles to treatment by scheduling appointments, coordinating referrals, arranging transportation, translation, and other needed services.
- Help patients navigate insurance claims and works to create payment plans when necessary.
- Ensure that patients are fully informed about their legal rights.
- Performs other position related duties as assigned.
- N/A
- Knowledge of medical terminology and coding.
- Display exceptional customer service skills.
- Basic computer knowledge that includes Microsoft Office Suite. Knowledge in healthcare systems operations such as EMR.
- Must communicate clearly and effectively in both a written and verbal format.
- Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures.
- Ability to work independently and communicate appropriately with leader and teammates.
- Understands and is sensitive to patient and family experiences.
- Complies with HIPAA regulations for patient confidentiality.
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