Patient Experience Coordinator

Are you passionate about providing excellent patient care and experiences? Join our expanding practice at Ganger Dermatology in Plymouth, MI, as a Full-Time Patient Call Center Representative/Front Desk Team Member. As an integral part of our team, you will ensure our patients receive top-notch care by greeting patients and visitors, managing phone calls, scheduling appointments, maintaining patient records, and providing assistance with inquiries. At Ganger Dermatology, we prioritize punctuality, professionalism, and exceptional care for our patients, and we're seeking dedicated individuals who are passionate about providing exceptional patient experiences.

At Ganger, we look for team members who:

Takes Initiative

Has a Positive Attitude

Communicates Effectively

Does the Right Thing

Is Adaptable and Resilient

If you feel your values align with ours, you're a hardworking team player with a passion for health and skincare, apply now!

Responsibilities:

• Greet and check-in patients and visitors.
• Answer phone calls promptly and courteously.
• Schedule appointments based on provider availability.
• Assist with managing patient flow to ensure efficiency.
• Address patient inquiries about appointments and care with patience and professionalism.
• Maintain and update patient records accurately.
• Manage office supplies and equipment, including ordering when necessary.
• Communicate office policies to patients.
• Assist with opening and closing procedures at the front desk.
• Maintain cleanliness of the office and common areas including rest rooms, break room and lobby areas.
• Adhere strictly to HIPAA privacy compliance guidelines.

Job Type:

• Full-Time: 5 days per week
• Dayshift: 8-10 hour shifts, Monday-Friday, and occasional Saturdays and evenings

Benefits:

• Paid Time Off (PTO)
• Paid Holidays
• Medical/Dental/Vision Insurance for employees
• 401K Matching
• Training Opportunities
• Quarterly Employee Appreciation Day
• Opportunities for Growth

Education:

• High School Diploma, GED, or equivalent required
• Relevant experience can be considered in place of formal education

About Us & Our Mission:

Ganger Dermatology is where exceptional patient care meets professional enthusiasm! Our thriving practice spans three locations and comprises over 70 dedicated professionals. Here at Ganger Dermatology, our mission is to revolutionize dermatological care, ensuring exceptional outcomes for all. We are guided by our core values: initiative, positivity, effective communication, integrity, and adaptability. We prioritize proactive problem-solving, maintain a can-do mindset, foster transparent and professional dialogue, uphold ethical conduct, and embrace change gracefully. Join us in redefining dermatological care and positively impacting lives. We're excited to embark on this journey with you.

Note: While you will be assigned a home office, this position requires the ability to be assigned shifts at other locations for coverage purposes. Work expectation is 40 hours/week with overtime as needed.