Remote Customer Success Team Manager

AO Globe Life is seeking a results-oriented leader who thrives in a high-performance environment and is passionate about coaching, mentoring, and team development. This remote leadership opportunity is designed for professionals who want to build and guide a team while continuing to contribute through direct client engagement and relationship management.

This role blends leadership, strategy, and performance execution—making it ideal for experienced professionals who enjoy developing talent while driving measurable results.

Key Responsibilities

Team Leadership & Development

• Recruit, onboard, and develop a team of professionals within a remote environment

• Provide ongoing coaching, mentorship, and performance guidance

• Foster a team culture centered on accountability, growth, and collaboration

Strategy & Performance Management

• Implement effective strategies to support consistent team performance

• Monitor performance metrics and identify opportunities for improvement

• Lead by example through active participation in client consultations and service delivery

Client Experience & Relationship Management

• Ensure consistent, high-quality interactions with clients across the team

• Support team members in navigating complex client situations

• Encourage relationship-building that supports long-term client retention

Training & Continuous Improvement

• Deliver training focused on communication, client engagement, and best practices

• Stay informed on regulatory requirements and company policies

• Identify performance gaps and develop targeted coaching plans

What You Bring

• Proven leadership experience managing and developing teams

• Strong background in performance-driven environments such as sales, consulting, or financial services

• Excellent communication, coaching, and mentoring abilities

• Strategic mindset with the ability to analyze performance data

• Highly organized and self-motivated with the ability to lead remotely

• History of meeting or exceeding performance goals

Why This Opportunity Stands Out

Fully Remote Environment
Lead and grow your team from anywhere in the United States.

Flexible Scheduling
Structure your workday in a way that supports both productivity and balance.

Performance-Based Growth
Compensation structure that rewards both individual contributions and team performance.

Leadership Development
Access to proven systems, training programs, and mentorship from experienced leaders.

Clear Advancement Pathways
Defined opportunities to progress into senior leadership roles.

Purpose-Driven Work
Help families access financial protection solutions while developing a high-performing team.

Ready to Lead?

If you are ready to take the next step in your leadership career and guide a remote team toward long-term success, we encourage you to apply and explore joining AO Globe Life.