IT Systems Support Specialist
SUMMARY:
The IT Systems Support Specialist is a hybrid technical role that combines advanced end-user support with entry-level systems administration responsibilities. This position serves as a key escalation point for Technology Support while also assisting with the administration, maintenance, and improvement of core IT systems and infrastructure.
The role is designed for an experienced support professional who is ready to expand into systems administration, infrastructure support, and operational IT work while maintaining a strong focus on customer service, reliability, and continuous improvement.
CLASSIFICATION: Full-time, Hourly
REPORTS TO: Associate Director of Network Operations & Technology Support
DEPT: IT, Technology Support
LOCATION: Grand Rapids, MI. Onsite
SALARY: $21.00/hour
Core Responsibilities
Advanced Technical Support (Tier 2)
Resolve escalated incidents and service requests related to hardware, operating systems, software, network connectivity, and peripherals
Serve as an escalation point and technical mentor for Technology Support student technicians
Provide advanced troubleshooting for Windows endpoints, printers, classroom technology, and lab systems
Ensure timely incident resolution while maintaining a high-quality customer experience
Staff the Technology Support Center (Helpdesk) as needed during peak times or scheduled shifts
Entry-Level Systems Administration
Assist with the administration and maintenance of server and infrastructure systems under the direction of senior IT staff
Support user account provisioning, access management, and group memberships using Active Directory/Entra ID
Perform periodic access reviews and cleanup of inactive accounts
Perform routine system maintenance tasks, updates, and checks following documented procedures
Assist with endpoint imaging, deployment, and lifecycle management
Assist with endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance monitoring and troubleshooting endpoint configuration and policy issues
Classroom, Lab & Shared Technology
Maintain and support classroom technology to ensure consistent instructional readiness
Maintain computer labs and shared systems, including hardware, software, and peripheral devices
Coordinate with academic and administrative departments to address recurring technology issues
Assist with the support, maintenance, and operation of digital signage systems across the Cornerstone University campus
REQUIRED KNOWLEDGE, SKILLS and ABILITIES:
Bachelor’s Degree or 1 year related experience
A+, Network +, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator Associate (MD-102) or equivalent
Foundational understanding of systems administration concepts such as user account management, permissions, group-based access, and basic server or service operations.
Working understanding of networking fundamentals including DNS, DHCP, TCP/IP, with experience supporting and troubleshooting common network connectivity issues
Requires advanced knowledge of PC/laptop hardware and intermediate to advanced MS Office skills.
Excellent organizational, communications, and interpersonal skills
Ability to function in a fast-paced, multi-tasking role within a team environment
Ability to prioritize tasks effectively to ensure all assigned responsibilities are completed
ESSENTIAL QUALIFICATIONS:
A personal relationship with Jesus Christ and an active Christian commitment.
A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession.”
Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.
- The Cornerstone Christian World View
- The Cornerstone Academic Vision
- The Cornerstone Beautiful Christian Community
- The Marriage and Human Sexuality Position Statement
These core commitments convey who we are, what we believe and how we live and work together in community. Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.
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