Customer Service Data Entry Clerk

This is a remote position.

For nearly 40 years, Pace Transportation Services has been built on a foundation of providing high-quality service and products to our valued customers.

What began with a single service truck has evolved into a network of six branch locations, a fleet of over 30 mobile service trucks, and robust parts, service and leasing operations.

Today, under the leadership of Steve Schneider, President, our team of over 200 dedicated employees is committed to delivering world-class service to the transportation industry. We are continuously expanding our product offerings and service territories to serve our customers better.

While our reach and capabilities have expanded significantly, our core principle remains unchanged: a relentless focus on customer satisfaction.

We are seeking a dependable and detail-oriented Remote Customer Service Data Entry Clerk to join our team. This hybrid role involves handling customer inquiries via phone, email, or chat while accurately entering and updating data in our systems. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced remote environment.

Key Responsibilities:

Customer Service Duties:

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner

Provide accurate information about products, services, orders, billing, or company policies

Resolve customer issues or complaints effectively, escalating complex problems when necessary

Document customer interactions, feedback, and resolutions in internal systems

Maintain a positive, empathetic, and professional attitude with customers always

Data Entry Duties:

Accurately input customer information, order details, and case notes into company databases

Update and maintain customer records, ensuring data accuracy and completeness

Process orders, returns, or service requests as needed

Identify data discrepancies and correct or escalate them according to company procedures

Assist with compiling basic reports or summaries from customer data

Requirements

Qualifications:

High school diploma or equivalent (Associate’s degree preferred)

Prior experience in customer service, data entry, or administrative roles (1+ year preferred)

Strong written and verbal communication skills

Excellent typing skills (40+ WPM) and attention to detail

Proficient in Microsoft Office, Google Workspace, and CRM or ticketing systems (e.g., Zendesk, Salesforce, HubSpot)

Ability to multitask and manage time effectively in a remote setting

Strong problem-solving skills and a customer-first attitude

Comfortable working independently and in virtual team environments

Benefits

Benefits Include:

Flexible work hours

Paid training

Internet/data allowance

Performance bonuses

Opportunities for advancement

Paid time off or sick leave