Customer Support (Print/Plot Support)

Job Description

Job Description

Description

The Plotter Support Specialist is responsible for providing technical assistance, maintenance, and troubleshooting for large-format printers and plotters across the organization. This role ensures plotters are fully operational, connected to the network, and configured correctly for end users. Responsibilities include diagnosing hardware and software issues, monitoring device performance, coordinating repairs with vendors, managing supplies, and supporting installations or upgrades. The specialist also provides user training, maintains documentation, and works closely with IT and facilities teams to minimize downtime and ensure reliable printing services for engineering, design, and production teams.

Additional Skills & Qualifications

• Replenishes and replaces consumables and supplies for devices at assigned locations as needed

• Responsible for the plotter asset inventories.

• Demonstrates technical expertise and good customer relation skills.

• Proactively communicates to the customer the status of problem resolution.

• Provides regular updates to plotter vendor as needed

• May travel between customer's buildings and locations within Warren Design buildings

• Manages device inventory and spares by assuring all records and required mapping is up-to-date.

• Completes all required administrative tasks in an accurate and timely manner.

• Strong eye for detail, organization, and project management

• Self-motivated and ability to work under tight deadlines with minimal supervision

• Exceptionally helpful, going above and beyond to meet expectations

• Dependable, flexible, and adaptable when priorities and deadlines change

• Positive attitude and team-oriented work style

Education/Training:

• Associate's degree or equivalent experience in a related field.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Warren,MI.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.