Inside Sales Engineer

Job Description

Job Description

Brief Description:

· Provide Service Support to customers on Schuler and Non-Schuler products.

· Pro-Actively generate Order intake & Sales by recommending various products, solutions and

services to customers. Generating quotes, sending them on time with regular follow-up.

Secondary:

· Manages internal resources to ensure customer satisfaction during sales phase.

· Provides Technical support to the Outside sales team for generating quotes. Approaching customer

for technical clarification and Order finalization.

· Interfaces with Engineering and Field service personnel for technical support and customer follow-up

actions.

Key Responsibilities:

· Follow department guidelines for various processes related to Inside Sales Function.

· Generate Quotes as per Customer Requirement and ensure its accuracy

· Ensure Quotes are completed and sent on time as agreed with the customer.

· Continue Monitoring the progress of the quote and update system until the quote is closed,

Collaborate with Regional Sales Managers for follow-ups with the customers.

· Build strong relationship and Trust with customers through technical knowledge and by keeping our

commitments.

· Ensures a high level of customer satisfaction related to service and spare parts support.

· Assist customers in person via phone/email to address their technical and commercial issues.

· Maintain proper cost calculation backups in company defined folders/software.

· Initiate and Lead Meetings after order intake for proper handover. Interfaces with Service

Coordinators to schedule available resources to meet customer requirements.

· Define and deliver scope of supply with supporting technical documentation to Project Manager, Field

Operations for execution of sales orders and projects sold.

· Works with detailed drawings, schematics, written/verbal instructions and bills of material as needed

to direct the assembly or repair of a full range of components.

· Monitor open orders in SAP and coordinate with Order Fulfillment/Procurement Department to

ensure on time delivery to customer.

· Ensures customer accounts are current, resolves disputes and supports accounting in collections of

past due invoices when required.

· Develop and promote preventive maintenance, training programs and spare parts packages with

support of SIC service group or affiliate Engineering. Pro-Actively generate new Sales opportunities by

offering tailored technical solutions to customers and follow-up on timely basis for Finalization of order.

· Achieve monthly order Intake and Sales Target maintaining profitability.

· Follow Order cycle and review for unaccounted cost booked on order.

· Travelling will be required to Customers, Suppliers and Schuler Affiliates.

Knowledge, Skills, Requirements:

· Minimum 5 years’ experience with metal forming equipment.

· Technical background and understanding of drawings are a must. Engineering Degree (preferably

Mechanical) is an advantage.

· Possess extensive experience, understanding and interpretation skills of technical drawings.

· Proficient in MS Word, Excel, Project and SAP.

· Must possess a valid driver’s license and satisfactory driving record.

· Must possess a valid passport or be able to obtain one.

· Proficient computer skills with the ability to learn new software

· Customer focused

· Strong time management and organizational skills

· Ability to multi-task and to work in dynamic business environment; Adaptable to change

· Self-motivated and results oriented; Ability to use judgement and make decisions independently

· Teamwork oriented to resolve problems and achieve goals

· Excellent listening, verbal and written communication skills: