Logistics and Inside Sales Representative

Job Description

Job Description

Position Title:

Operations/Logistics Lead and Sales Support

Reports To:

Operations Manager

Employment Type:

Full-time

Position Overview

To lead, optimize, and execute the end-to-end operations and logistics processes in North America, while serving as a key support function to the sales organization. This role ensures efficient order fulfillment, logistics excellence, inventory controls, and cross-functional alignment to support revenue growth, customer satisfaction, and cost efficiency.

This role is ideally suited to an energetic, motivated and committed team member that is keen to be a key player in a growing company that is becoming established in North America, EU and Australia.

Key Responsibilities

· Lead North America operations and logistics

· Support procurement

· Monitor stock levels and assist with replenishment and forecasting

· Coordinate order processing between sales, warehouse, and logistics teams.

· Support implementation of operational process improvements and systems updates.

· Liaise with logistics partners and warehouses to ensure accurate and timely fulfillment of orders.

· Provide NA Sales Support and assist with lead gen and sprint campaigns

Key Skills and Attributes

· Strong organizational and communication skills.

· Attention to detail and ability to manage multiple priorities.

· Proficiency in CRM systems and ERP platforms.

· Intermediate to advanced Excel or data analysis skills.

· Customer-centric mindset with a problem-solving approach.

· Experience in B2B sales support, logistics coordination & international operations

Qualifications

· Minimum 5 years’ experience in sales coordination, operations support, or similar role.

· Tertiary qualification in Business, Sales, or Supply Chain preferred.

· Experience in a global or multi-region business environment is advantageous.

Career Pathway

This position provides a growth pathway toward:

· Regional Operations Manager

· Sales Operations Lead

· Global Account Coordinator

Salary Plan

Position Level Indicative Annual Salary (USD)

NA / Global Operations Support & Sales Lead $75,000 - $80,000 + Bonuses

Package Offer

- Health Cover provided

- Phone and computer provided

- 2 weeks PTO

Performance Metrics

· Accuracy and timeliness of order and logistics coordination.

· Customer satisfaction and response times.

· CRM and reporting quality.

· Sales support efficiency and contribution to revenue targets.

Company Description

GRIPPS is a global safety brand specializing in dropped object prevention and tool tethering solutions for workers operating at height or in hazardous environments. Founded in Australia, GRIPPS has expanded its presence across North America, Europe, and Asia, serving industries such as construction, mining, oil and gas, utilities, and renewable energy.

With a mission to eliminate critical risks and save workers’ lives, GRIPPS designs and engineers a wide range of certified safety products, including tool tethers, holsters, anchors, pouches, and drop-prevention kits, that comply with international safety standards such as ANSI/ISEA 121-2023.

Known for its durable, high-performance designs, GRIPPS products are built to perform in demanding industrial environments and support companies in achieving full site-wide compliance for tool and equipment safety.

Operating through dedicated regional offices and distributor networks, GRIPPS provides not only products but also training, implementation programs, and support materials to help organizations establish effective drop-prevention systems.

By combining innovation, safety compliance, and global reach, GRIPPS has established itself as a leading authority in height safety and dropped object prevention worldwide.

Company Description

GRIPPS is a global safety brand specializing in dropped object prevention and tool tethering solutions for workers operating at height or in hazardous environments. Founded in Australia, GRIPPS has expanded its presence across North America, Europe, and Asia, serving industries such as construction, mining, oil and gas, utilities, and renewable energy.\r\n\r\nWith a mission to eliminate critical risks and save workers’ lives, GRIPPS designs and engineers a wide range of certified safety products, including tool tethers, holsters, anchors, pouches, and drop-prevention kits, that comply with international safety standards such as ANSI/ISEA 121-2023.\r\n\r\nKnown for its durable, high-performance designs, GRIPPS products are built to perform in demanding industrial environments and support companies in achieving full site-wide compliance for tool and equipment safety.\r\n\r\nOperating through dedicated regional offices and distributor networks, GRIPPS provides not only products but also training, implementation programs, and support materials to help organizations establish effective drop-prevention systems.\r\n\r\nBy combining innovation, safety compliance, and global reach, GRIPPS has established itself as a leading authority in height safety and dropped object prevention worldwide.