Dispatch Manager
Position Summary:
The Dispatch Manager is responsible for overseeing daily routing, scheduling, and coordination of delivery teams to ensure efficient and timely final mile furniture deliveries. This role manages driver performance, resolves service issues, and serves as the primary communication link between warehouse staff, delivery crews, clients, and customers.
Key Responsibilities:
- Plan and optimize daily delivery routes to maximize efficiency and on-time performance.
- Dispatch drivers and helpers, ensuring proper staffing and equipment allocation.
- Monitor deliveries in real time and proactively resolve delays or service issues.
- Communicate with customers regarding delivery windows and escalations.
- Track key performance metrics including on-time delivery, damages, and customer satisfaction.
- Ensure compliance with company policies, safety standards, and DOT regulations.
- Coach and support delivery teams to maintain high service standards.
- Coordinate with warehouse operations to ensure accurate load-outs and inventory control.
Qualifications:
- 2+ years of dispatch, logistics, or transportation management experience (final mile preferred).
- Strong organizational and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with routing software and Microsoft Office.
- Excellent communication and leadership skills.
- Bi-Lingual preferred.
This position plays a critical role in maintaining operational efficiency and delivering a high-quality customer experience.
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