Loan Servicing Specialist

Job Description

Job Description

Description:

***All applicants must live within the State of Michigan and be within a commutable distance of one of Ignite Credit Union's branches at the time of application.***

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

***All applicants must live within the State of Michigan and be within a commutable distance of one of Ignite Credit Union's branches at the time of application.***

The Loan Servicing Specialist is responsible for all functions related to the loan processing and funding for Consumer Direct and Indirect Lending. The Loan Servicing Specialist ensures for the quality of documents and application information is as expected with minimal errors while practicing sound decision-making to allow exceptions as needed for the flow of business. The Loan Servicing Specialist reviews dealer loan packets to ensure policy, guidelines, and allowances are in balance and handles other administrative tasks as assigned relating to Direct and Indirect Consumer Lending functions and quality control auditing.

• Review Indirect and Mobility loan packages to ensure they correspond with the loan application, confirm the accuracy of member information, and determine steps necessary to complete processing and funding in an accurate and timely manner. Calculate and disburse dealer reserves and special payouts as needed. Ensure adherence to Indirect and Mobility program guidelines or exceptions made and approved by appropriate authorities. Follow up with dealers on missing documents, stipulations, exception requests, funding questions, etc.
• Review Direct Consumer loan applications for quality and completeness. Follows up with Lending staff on clearing found audit exceptions on a timely basis. Loan processing, package building, funding, and package closing in accordance with established loan quality audit standards established by Management.
• Perform loan maintenance including, but not limited to: collateral updates, adjustments to incorrect purpose, security, or loan category codes, SUBS action form maintenance, payment reversals and reposting, approved modifications, custom field entries, etc.
• Posting internal and/or external mail payments and adjustments as needed. Sending documents received by mail such as invoices, garnishments, subpoenas, etc. to the correct department. Responsible for sending Adverse Action and other related notices. Performs other job-related duties as assigned.

At Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.