Business Development Manager II
Directs and generates aftermarket business opportunities for the Control Flight Control Division and Hydraulic Systems Division. Position to be based in Kalamazoo, MI. This Product Manager position is responsible for multiple programs with high earnings and revenue accountability and complex products and sub-systems across the CFCD and HSD locations. Works with SSO business teams and divisions as required to promote company technologies, products, and services that meet customer needs determining how the division's capabilities can be leveraged into additional markets. Responsibilities:
- Responsible for achieving aftermarket service center's financial and customer service goals in coordination with the assigned operating division, which may include one or more sites.
- Acts as primary strategic Product Line focal point for aftermarket services covering a range of products & customers.
- Initiates and works closely with division, site(s) and CSO Segment teams to maximize long term aftermarket revenues and provides short and long-term sales forecasts.
- Provides mentorship and execution guidance to the division site(s) customer service Aftermarket Services Manager. Addresses critical longer term customer issues and lead’s project teams to improve short- & long-term process results.
- Acts as primary strategic customer contact for aftermarket products and services including product repairs, spares, logistics, contract, and pricing negotiations.
- Coordinates with technical and segment teams with field performance issues for input on resolution.
- Works closely with CSO and Division business development and CSO Segment Leader’s to maximize aftermarket revenues ensuring alignment with short-and long-term sales forecasts.
- Develops and supports proposals and contracts designed to attract the customer and provide an acceptable level of return to the company by researching customer requirements and translating them into development opportunities.
- Develops strategies and solutions for contracts opened for re- negotiation during the contract period.
- Conducts competitive research, evaluates sales performance, and formulates goals and milestones for specific products and systems.
- Applies thorough understanding of the division's technical capabilities, operational capacity, and market information to influence future and strategies.
- Serves as the liaison and facilitator with customers and Regional/Group Marketing to resolve issues and assure customer satisfaction regarding cost, product quality, delivery, and performance.
- Provides the customer and division with liaison support within and across divisions on existing and new programs.
- Stays in close contact with division technology, business units and operations teams to enable rapid turnaround solutions.
- Develops and maintains relationships with customers to gain knowledge of future market and customer needs and further develop business opportunities.
- Identifies opportunities for business development by studying competitors' products, problems, market intelligence, and identifying trends.
- Maintains professional and technical knowledge by attending educational workshops, reviewing trade and technical publications, establishing professional networks, participating in professional associations, and attending industry trade shows.
- Establishes goals and objectives to carry out programs or functions by coordinating efforts across the division.
- Recommends actions by analyzing and interpreting data and making complex comparative analyses.
- Bachelor’s degree (BA) in Marketing, Engineering, or related field. (Required)
- Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of increasingly responsible experience, including five or more years of high-level program management and established customer contacts, with major revenue or scope of responsibility.
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